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Sign in to your Tableau Server failed. Please check URL and credentials.

Open dijikul opened this issue 9 years ago • 9 comments

Authentication not working with Active Directory Integration.

I'm unable to authenticate against our Tableau server using our tool to extract the content. We're AD integrated. image

dijikul avatar Oct 28 '16 20:10 dijikul

How are you specifying your domain name? --- Even if the server uses integrated authentication, you must explicitly specify the Windows Domain Name and Password (the REST APIs don't use integrated authentication - they require the password to be explicitly stated during sign in)

ghost avatar Dec 09 '16 21:12 ghost

Hey Ivo,

Does this work with SAML integrated Tableau server? I did create a local user(like we use in tabcmd), gave me the sign in failed error. It also gave me the same error when I used the SAML username and pass. This is what is shown in the logs :

000, 12/20/2016 11:31:36 AM, Error: Error sending sign in request: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream. at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult) at System.Net.TlsStream.CallProcessAuthentication(Object state) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result) at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.ConnectStream.WriteHeaders(Boolean async) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at TableauServerRequestBase.SendHttpRequestContents_Inner(WebRequest request, String bodyText, String httpMethod) at TableauServerRequestBase.SendPostContents(WebRequest request, String bodyText) at TableauServerSignIn.ExecuteRequest()

Thoughts ?

anirudhpunuru avatar Dec 20 '16 15:12 anirudhpunuru

I found that I got the error when using (server): https://<sub_domain>.<my_website>.com but it worked with: https://<sub_domain>.<my_website>.com/#/projects we have the server (not split into sites) so I am not sure if that effects it?

chris-brownNexmo avatar May 11 '17 13:05 chris-brownNexmo

Thanks for pointing out the problem. -- I was assuming there was a "#" in the URL. -- I just fixed the problem (in v1.12) -- should work fine now. thanks! -ivo

ghost avatar May 11 '17 21:05 ghost

I am also experiencing this issue, for what it's worth.

bryanmatthewsimonson avatar Jun 15 '17 22:06 bryanmatthewsimonson

any workaround to login into server with SAML configuration. While i am able to login into Non SAML server, not able to loginto server with SAML configuration.

vinaytukka avatar Nov 07 '17 11:11 vinaytukka

Hi, I'm still facing the same issue.Sign in to your Tableau Server failed. Please check URL and credentials. I'm using V1.13

kravitej avatar May 04 '18 10:05 kravitej

Can anyone help point me in the right direction? I have active directory enabled on Tableau server, I'm able to log on the server as a server admin, but I can't log on TabMigrate (error message screenshot below).

I've tried typing the URL as:

  • https://tableau.COMPANYNAME.com
  • https://tableau.COMPANYNAME.com/#/
  • https://tableau.COMPANYNAME.com/#/projects

image

piyum24 avatar Sep 18 '18 20:09 piyum24

I had it too , turned out i had installed the wrong release. So use older one if current doesnt work

alitwaij avatar Oct 29 '21 19:10 alitwaij