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Published 20 hours ago • verified publisher icon tableau

Tabjolt - Error loading jvm.dll

Open sdasgupta-18 opened this issue 5 years ago • 5 comments

We have performed the below steps to install TabJolt at a client site. We are stuck and need help to take it forward. We have tried our best to solve the error but no luck.

  • The machine where TabJolt is installed is Windows 2016 with 4 Cores & 10 GB RAM. Java is also installed on the machine.

  • Installation of Tabjolt was successful. The inbuilt PostGreSQL database (bundled with the installation) was installed.

  • During the installation, we did not get the configuration dialog box where the tableau server details have to be entered.

  • We tried to open the “config.bat” file manually but we were not successful. Then we opened the command prompt and ran the “config.bat” command, but got the below error: image

  • As per the link bellow, the error is due to a missing file called MSVC100.dll that should be present under the c:\windows\system32 folder and can be solved by installing the MS VC++ redistributable packages

  • https://community.tableau.com/docs/DOC-22488 image

  • Typically the MS VC ++ files are already bundled with the installation, but for some reasons it was not successful.

  • We downloaded the latest version of MS VC++ redistributable packages (both 32bit and 64bit) and installed it on the server. However the MSVC100.dll file was still not installed/copied under the windows folder.

  • Hence we manually downloaded the MSVC100.dll file and copied under the windows folder but still it did not solve the error at step 4 above. The machine was restarted but still getting the same error.

  • We ignored this error, and simply tried executing the “Go” command…but we got the same error at the step 4 above.

sdasgupta-18 avatar Jun 10 '19 13:06 sdasgupta-18

@sdasgupta-18 Did you resolve this issue? I am experiencing the same behavior in my effort to run a test in TabJolt. Thanks for any help you can provide given your previous experience with this.

mad3lin3 avatar Jul 22 '20 23:07 mad3lin3

Did you resolve this issue? I am also facing same behavior.

rahul149386 avatar Aug 18 '20 12:08 rahul149386

No, we could not resolve this error. I remember our team had to get a new machine.

sdasgupta-18 avatar Aug 18 '20 13:08 sdasgupta-18

I am having a similar issue. Has anyone resolved it? The tabjolt is running on my desktop, but attempts to run it on an azure image fail with a simple message that 'c:\TabJolt>jre\bin\java.exe -cp "lib\ext*" com.tableausoftware.test.tools.TabjoltUI.TabjoltUI Error: loading: c:\TabJolt\jre\bin\server\jvm.dll'. There is nothing in the event viewer that sheds light on this problem.

PWalsh9000 avatar Oct 23 '20 00:10 PWalsh9000

To fix this, update go.bat/config.bat to use java.exe of an external jdk(java 8 worked for me), by default it tries to pick java which reside inside Tabjolt folder and fail. Pasting content of config.bat (working one) "D:\jdk\8x64-latest\bin\java.exe" -cp "lib\ext*" com.tableausoftware.test.tools.TabjoltUI.TabjoltUI

gijo404 avatar Dec 10 '20 11:12 gijo404