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`serw13` suspend not working in Windows 11

Open thomas-zimmerman opened this issue 1 year ago • 8 comments

  • Model: serw13
  • BIOS version: 2023-09-19_16ef69c
  • EC version: 2023-09-19_16ef69c
  • OS: Windows 11 23H2
  • Kernel: Windows 11 Enterprise

Suspending the system, screen goes black but not able to wake the system.

Steps to reproduce

Suspend the system. We do see the power LED transition to a slow blink. Any key press to wake the system, switches to a sold green with disk acitvity blinking but the screen does not wake up.

Expected behavior

Suspend and resume works.

thomas-zimmerman avatar Apr 05 '24 20:04 thomas-zimmerman

Same on Ubuntu 22.04 Linux kernel 6.8.0 for my Thelio. Device enters suspension but will never come out of it.

vittvolt avatar Apr 08 '24 23:04 vittvolt

Do any other RPL system have this issue?

crawfxrd avatar Jun 11 '24 18:06 crawfxrd

Checking customer issues in Zendesk, I'm not seeing this reported by customers on the oryp12 or bonw15

thomas-zimmerman avatar Jun 14 '24 19:06 thomas-zimmerman

I think oryp12 might also be affected. It sticks on a black screen when resuming for a good ~20 seconds, then BSoD's and reboots.

leviport avatar Jun 14 '24 21:06 leviport

2024-06-13_b652dda is staged for serw13 to test if updating to coreboot 24.02 addressed the issue.

crawfxrd avatar Jun 17 '24 15:06 crawfxrd

I tested 2024-06-13_b652dda on serw13, but it seems the problem persists.

I should have been a little more specific when comparing with oryp12, however. The serw13 never shows a BSoD, but it does reboot after about 20 seconds or so of sitting on a blank black screen.

leviport avatar Jun 17 '24 17:06 leviport

Does the BSOD on oryp12 provide any details about the cause, like ACPI_BIOS_ERROR?

crawfxrd avatar Jun 17 '24 22:06 crawfxrd

It only sticks around for a second or two, but I grabbed a picture: IMG_20240617_160803_103

leviport avatar Jun 17 '24 22:06 leviport