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Rebroadcasting the transaction , customer support asking to enter seed phrase

Open abhinav00-s opened this issue 4 months ago • 2 comments

Hello,

I swapped 0.0064 ETH → BNB via your service, but the BNB has not been received in my Trust Wallet.

Details:

  • ETH Transaction Hash: 0x171799a0627007eda736caf22b5e660ad280ca55f3d1483b038c96efd5f47798
  • BNB Receive Address (Trust Wallet BSC): 0xe71f11C04dCF34a1E5EEdE4ddAc933EDA7A63192
  • Amount swapped: 0.0064 ETH (~$30)
  • Issue: ETH transaction confirmed, but BNB not received. Please trace and rebroadcast the BNB transaction.
  • also your customer support wants me to enter my seed phrase to connect it . Not comfortable with it , just take my public wallet address

Thank you.

abhinav00-s avatar Aug 29 '25 11:08 abhinav00-s

I did but they still want me to talk to live support ~ i am not comfortable to share my seed phrase with anyone . Just take my bnb public wallet and transaction detail and please get if done asap

abhinav00-s avatar Aug 29 '25 16:08 abhinav00-s