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[WIN11] Crashes when laptop unplugged, also in background if on battery power

Open Naomitr0n opened this issue 7 months ago • 25 comments

What happened?

When I unplug my Acer Swift 3 laptop from the wall, SuperSlicer hangs and crashes as soon as the screen turns back on. If I open SuperSlicer while on battery power, it crashes after a brief period of time, particularly if I switch the focus to a different window. No crashes while plugged in.

Original description for posterity:

SuperSlicer opens, then after a minute or two the taskbar icon goes red, and after a few seconds it crashes. It does this whether I'm quick enough to slice a print or if I just open it and let it sit there. It doesn't do this on my desktop but does on my Acer Swift 3 laptop. I tried copying the opengl32.dll into the main directory but no dice. Keeps happening on 2.4.58.5, but I tried out 2.5.59.6 to see if it made any difference and it crashes on that version too, whether the opengl32.dll file is in the main directory or not.

Doesn't seem related to anything other than the time it's open. I can have nothing else open, or a lot of stuff open, I can be plugged in, or running on battery. My only hunch is that it might be related to the 200% scaling I have due to it being a 14" 2880x1800 display? Or HDR or something? I really can't tell. 16 GB of RAM should be plenty with nothing else open, even if I use a couple custom bed models (though the one I'm mostly using is just a flat bed with a texture, nothing else around it). Attached a couple .dmp crashdump files in the ZIP along with an empty profile, hoping this issue isn't too complex to sort out.

Project file & How to reproduce

SuperSlicer Bug Report.zip

Version(s)

  • 2.4.58.5
  • 2.5.59.6
  • 2.5.59.7
  • Other versions not yet tested

Operating system

Win11 x64

Printer model

M3D Crane, CR-10 V2

Naomitr0n avatar Jan 14 '24 01:01 Naomitr0n