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Open dnoneill opened this issue 8 months ago • 5 comments

part of #4701

Screenshot 2025-04-30 at 12 51 35 PM

dnoneill avatar Apr 16 '25 21:04 dnoneill

Where does the link for the "feedback form" go to? I thought we could only display the feedback form if SearchWorks was up.

saseestone avatar Apr 16 '25 22:04 saseestone

Yes, that's true, so we could only provide the link to contact a librarian. In that case, we'd modify the second sentence to read:

"If you believe this is an error, please contact a librarian for help."

After our conversation yesterday, it sounds like sometimes these errors occur and the app is still running. Maybe we keep the original sentence with the link to the feedback form in those cases? However, I'm not sure if it's a good presumption that the feedback form will be working if parts of the app are not and that's why the user got this error.

dbranchini avatar Apr 17 '25 13:04 dbranchini

This is just for when the app is up in running. I need to double check with Julian if we can detect when the 500 is based on the app being down because I think that is going to affect how this is approached

dnoneill avatar Apr 17 '25 14:04 dnoneill

Good point, @cbeer ! Ugh... I copied that from the 404. I changed it to:

Something went wrong on our end. Please check the system status for updates or try again later.

@dnoneill , can we center the message and image vertically? So the heading, "Internal server error (500)" doesn't sit that far below the 500 image?

dbranchini avatar Apr 29 '25 21:04 dbranchini

PR updated.

dnoneill avatar Apr 30 '25 16:04 dnoneill