sul-dlss
Rethink "no results" page, especially emphsis on "CHECK SPELLING, USE FEWER WORDS TO START, OR REMOVE LIMITS"
We received SearchWorks feedback from a graduate student about search results. (SW-4346) It turned out that there were spelling errors and additional words in their search.
It encouraged a discussion in Gryphon Search about search recall and emphasizing precision over broader returns that would account for spelling errors. Gryphon Search decided to keep precision over broad recall.
It was also discussed that perhaps the "0 results" page could use a rethink and redesign, particularly the on-screen encouragement to "CHECK SPELLING, USE FEWER WORDS TO START, OR REMOVE LIMITS"
Relatedly, it was discovered that Bento doesn't have the equivalent of a "no results" page if all apps return no results.
How about:
We couldn’t find any matches. Try adjusting your search to help us find what you're looking for:
Double-check your spelling Start with fewer words Remove some filters
@dbranchini I just noticed the comment that Bento doesn't have a "no results" page currently. See https://library.stanford.edu/all?q=ljkd%3Blkj
Seems like a simple version of your new SearchWorks no results page might be a good option. Maybe a removal of any mention of filters, and highlight the "check spelling" and other search tips, and you'd be pretty close?
Designs:
Prototype views:
- Example 1: Catalog - no results, Chat closed, Mini-bento with no results
- Example 2: Catalog - no results, Chat open, Mini-bento with no results
- Example 3: Catalog - no results, Chat open, Mini-bento with results
Design notes:
- X icon to remove filter is the same as the one we're using on the in the facet panel and it should be digital red on hover (I used the one we'll be using with the component library, but it's fine to use whatever we're currently using in SearchWorks.)
- S button icon to indicate Stanford-only should behave the same as outlined in ticket #4593.
- Aria-label: Stanford-only
- Popover: Available to Stanford-affiliated users only. Log in to access.
- "No results found" H1
- Each column is an H2 (although it is currently using an H3 style)
- Note the differences in the examples:
- Chat open or closed
- Mini-bento with and without results
- IGNORE the old logos! :) Use the new header/footer.
- Open until and Closed until pattern:
- Open until [time]
- Closed until today at [time]
- Closed until tomorrow at [time]
- Closed until [day of the week] at [time]
- If there aren't open hours beyond 6 days, then it just says, "Closed"
- Time display pattern:
- If it's on the hour, then “Open until 5 pm” or “Closed until today at 1 pm”
- If it's NOT on the hour, then “Open until 5:30 pm” or “Closed until tomorrow at 1:45 pm”
Future direction is the same:
@dbranchini currently mini-bento only seems to search Articles+, but in these designs it searches other things too. Is that change intentional?
Is "Did you mean" a part of this? I believe @cbeer said we did this in the past and the results were not good.
I'll let @dbranchini confirm, but yesterday she and I talked about updating the page without implementing "Did you mean" if that proves difficult and/or results aren't as expected. Let's talk about it in planning today.
@dbranchini currently we have a separate page for "No articles+ results found" Are we planning on combining these into one page? https://searchworks.stanford.edu/articles?f%5Beds_search_limiters_facet%5D%5B%5D=Direct+access+to+full+text&search_field=search&q=vvvev
@dbranchini are there table and or phone layouts? The current design in production seems to have both.
@jcoyne , just to document what we discussed regarding Articles+ no results, it should follow the same layout/content.
And I added responsive designs to Figma.
Note small change to the hours link: it should go to https://library.stanford.edu/libraries/cecil-h-green-library, and I changed the link to read, "All reference hours," because it wasn't clear that it's reference-specifically and there's no link to just reference.
Let me know if you have any questions.
@jcoyne , "did you mean" feature doesn't have to be added as part of this. We could split it out if it's going to be a large effort or maybe too difficult to do altogether.
@jcoyne, as discussed, I think we can change, "Try advanced search to construct a structured query" to "Return to advanced search" and perhaps semi-bold it so it stands out. But also, I just tried hitting the browser back button after doing an advanced search and it kept my previous query values, so it's also fine to simply leave it, "Try advanced search..." because users will know how to use the back button! :)