Sync is not working after importing from Evernote

[streetwriters[bot]]

Neither the Android app, the Linux desktop app, the Windows desktop, nor the web UI are syncing. Please fix! I've transferred my entire Evernote life (2100+ notes) to Notesnook to take advantage of your generous 30-day Pro trial. But syncing has stopped working, and I am reluctant to force sync, as I CAN'T lose anything. Along with all the "sync conflict" errors whenever I open Android app and/or try to sync, I also got this error: Cannot start a HubConnection that is not in the 'Disconnected' state. Thank you!

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Device information: App version: 215 Platform: android Model: OnePlus-GM1917-30 Pro: true Logged in: yes

[jam3ed]

I imported about 1100 notes from Evernote in my Chrome browser about an hour ago and may be experiencing a similar issue.

Some old attachments from the import are failing to upload on Chrome (which is fine, I have been deleting them).

Then, on my Android device, I'm seeing "last synced 1 hour ago" with the first notebook I imported as a test. That notebook did not have any attachments. On my phone, the rest of the import isn't showing up no matter how many times I hit "Sync." I don't want to try "force sync" until I have to, since I don't want to lose data. Logging out and back in did not fix it.

I can't tell if the Android syncing problem is related to attachment uploads from my import because it's impossible to tell via the "Manage Attachments" dialog box in settings whether an attachment has actually successfully uploaded or not. But it seems like some of them are struggling, currently.

Chrome: Version 104.0.5112.81 (Official Build) (64-bit)

Platform: Android App version: 2.1.5 Model: SM-G96OU

[thecodrr]

Hey, really sorry to hear you are experiencing this issue. Please rest assured that you won't lose any of your notes. Since you imported from Evernote, please keep the .zip file you got from the Importer safe so it can be used again in case of any data loss.

Can you please attach the log file so I can analyze this issue further? You can download the log file on Desktop/web as follows:

1. Go to settings
2. Scroll down to Developer options
3. Click on Download logs

On Android/iOS this can be done as follows:

1. Go to settings
2. Scroll down to Help & support & click on Debugging
3. Click on Debug logs
4. You will see a button with a Download icon on the top right corner: click that.

[thecodrr]

Ping. Please update about this issue.

[aflorenzan]

Hey, I'm having a similar issue, but I do have 4 devices. Here is the zip with my logs.

notesnook-logs.zip

[thecodrr]

@aflorenzan sorry for the delayed response. I just found your response while going through the issues.

I think I have found the main issue by going through the logs (thank you for those)! I'll be fixing that ASAP!

[thecodrr]

This has been fixed.