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Published 20 hours ago • verified publisher icon stevejenkins

Google Fiber not using VLAN 2 for new installs

Open abulgatz opened this issue 5 years ago • 5 comments

The last 4 EdgeRouter Google Fiber installs I've done haven't utilized VLAN 2 coming out of the "Google Fiber Jack"/ONT in Huntsville, AL, and is instead using the native VLAN.

One one of the installs, Google later changed to VLAN 2 when a tech was called on-site for a service call.

I don't know if this is a new policy, or how to predict what they will use.

I'm also not sure that setting the mss-clamp is necessary, or at least I forgot it on one of my installs and didn't notice an issue.

abulgatz avatar Aug 19 '19 15:08 abulgatz

I am in the same market and had a lengthy discussion with a Google Fiber representative about this. Business customers in Huntsville, AL do not get setup with VLAN 2. Residential customers will always get setup with VLAN 2.

Alexia avatar Jan 10 '20 03:01 Alexia

@Alexia I do both residential and business Google Fiber installs, and while what you said (VLAN 2 for residential, native/no VLAN for business) matches my original understanding, 4 of the last 8 residential installs I've done utilized native/no VLAN, one of which later switched to using VLAN 2 after the ONT and Network box were restarted.

This may be a provisioning issue on Google's end, but it has been my recent experience.

abulgatz avatar Jan 10 '20 13:01 abulgatz

It does sound like a provisioning issue. Mine was setup with VLAN 2 and has been a pain trying to setup a router that handles it well.

Alexia avatar Jan 10 '20 15:01 Alexia

@Alexia Google Fiber is no longer selling TV service for new installs. They are no longer using VLAN 2 for new residential installs, or requiring the QOS tags to be set. They have switched from providing the Network box to providing a Google WiFi system, and if you opt to use your own router, no special configuration is necessary.

abulgatz avatar Apr 15 '20 02:04 abulgatz

@Alexia Google Fiber is no longer selling TV service for new installs. They are no longer using VLAN 2 for new residential installs, or requiring the QOS tags to be set. They have switched from providing the Network box to providing a Google WiFi system, and if you opt to use your own router, no special configuration is necessary.

That does not to my existing install though. I am still stuck with the VLAN 2 setup and QOS settings.

Alexia avatar Apr 15 '20 02:04 Alexia