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Unable to connect to remote graph

Open twistpose opened this issue 5 years ago • 4 comments

Connecting to a local graph works fine.

When connecting to a remote graph, it's not possible to select any node labels from NeoMap. Any queries results in the error:

Invalid cypher query. Fix your query and try again

Neo4jError: Unsupported authentication token, missing key `credentials`

The remote server is using a different port than 7687 for bolt, but the correct port is used in the connect URL. The active remote connection opens in the Neo4j Desktop and works fine.

twistpose avatar Nov 26 '19 08:11 twistpose

@twistpose , which kind of credentials are you using? The user/password works fine for me when connecting to a neo4j sandbox, but it's likely not to work with Kerberos authentication.

stellasia avatar Dec 29 '19 16:12 stellasia

@stellasia I'm also using username/password. It works fine for me as well when connecting to a local neo4j sandbox, but I get this error when connecting to a remote neo4j-server. The remote server is not using port 7687 for bolt, but I have specified this port in the connect URL.

twistpose avatar Jan 03 '20 13:01 twistpose

@twistpose , then I don't understand, where are you setting the port? It is supposed to be automatic if you use the app within Neo4j Desktop.

stellasia avatar Jan 05 '20 13:01 stellasia

@stellasia The port is set in the projects-tab (Add Graph). The connect URL (bolt://123.123.123.123:9999) where 9999 is the port.

The connection works fine when starting Neo4j Browser from the project, but the Neomap app gives results in the error.

twistpose avatar Jan 06 '20 15:01 twistpose