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Re-send approval email for users affected by #246

Open jnordberg opened this issue 6 years ago • 22 comments

We need a script that queries the database for users who have been approved but not completed signup and re-sends the email with a new token that does not expire.

Refs #246

jnordberg avatar Mar 20 '18 15:03 jnordberg

There are a lot of users who will no longer be able to finish creating an account, so we need to send them all an email reminder with a new link with a longer expiry time.

pkattera avatar Mar 20 '18 17:03 pkattera

Yes please. I think I have royally stuffed up my account by trying to sign up again. I got several emails asking to confirm my email address, they all take me to a page that say thankyou for confirming your email, but then nothing happens.

agerhbour avatar Mar 20 '18 22:03 agerhbour

I am getting 'Invalid token error' when I try to complete the registration. Plz help.

urspine avatar Mar 23 '18 00:03 urspine

With the same problem. Plz help. ID: xiao9

hLxiao9 avatar Mar 26 '18 05:03 hLxiao9

Hi, I am having this issue too. Well within the 7 days for verification. Username: arnomuhren

armaccloud avatar Mar 27 '18 19:03 armaccloud

I am having this issue also.

nelsnelson avatar Mar 28 '18 15:03 nelsnelson

hey @nelsnelson how long after your first attempt to signup did you wait before clicking on the email confirmation link...

gl2748 avatar Mar 28 '18 15:03 gl2748

Hi @gl2748. I clicked on the email confirmation link as soon as I received the "One last step to set up your account" email in my inbox, which was March 12. I don't think that I have any other record of when I actually requested access.

nelsnelson avatar Mar 28 '18 15:03 nelsnelson

Still no help from steemit. I hope you guys will solve it fast. thanks.

urspine avatar Apr 01 '18 05:04 urspine

The fix for this has been merged in #269 and a couple other PRs, so the admins should be able to re-send the emails now. Is there any reason it hasn't happened yet?

lgendrot avatar Apr 01 '18 19:04 lgendrot

yes wondering what the process to get a new email to setup new account. been waiting for a couple of months now...

oilsinwater avatar Apr 02 '18 10:04 oilsinwater

Need to address #275 before continuing with rescue emails.

gl2748 avatar Apr 03 '18 14:04 gl2748

This is not helping. I am beginning to think that steemit is not very user-friendly.

On Wed, Apr 4, 2018 at 12:26 AM, Iain Maitland [email protected] wrote:

Need to address #275 https://github.com/steemit/faucet/issues/275 before continuing with rescue emails.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/steemit/faucet/issues/259#issuecomment-378269085, or mute the thread https://github.com/notifications/unsubscribe-auth/ALa561MfalqujvHqGG91Gg0EiWEATeCTks5tk4atgaJpZM4SyHBQ .

urspine avatar Apr 07 '18 03:04 urspine

Emails where never sent out, reopening to track completion. Refs #296

jnordberg avatar Apr 16 '18 11:04 jnordberg

These emails were all sent...

gl2748 avatar Apr 16 '18 14:04 gl2748

@gl2748 These e-mails were supposed to be the re-sending of the "One last step" e-mails to activate an account using a token link, right?

I did not receive any e-mails from steemit whatsoever since that original activation e-mail.

Hi again,

Good news! Your account information has been verfied.

Click on this link to finish setting up your account.

https://signup.steemit.com/create-account?token=[elided]

Cheers,
Your friends at Steemit

To be clear, the page at https://signup.steemit.com/create-account?token=... indicated that I would receive an e-mail confirming my account activation within 7 days. I never received any further correspondence from steemit.

Edit: That was back on March 12, 2018.

nelsnelson avatar Apr 16 '18 15:04 nelsnelson

@nelsnelson apologies. There are a few different cases, and groups that need an email, and I was mixed up. We will get to you asap.

gl2748 avatar Apr 16 '18 18:04 gl2748

@gl2748 Just going to note that @nelsnelson is not the only one in that same position. I received the same email, yet the token was expired by the time I got to it. I never received a re-sent email.

lgendrot avatar Apr 16 '18 20:04 lgendrot

Superseded by https://github.com/steemit/steempunks/issues/299

gl2748 avatar Apr 17 '18 17:04 gl2748

To confirm we can still do this with legal team

pkattera avatar May 29 '18 15:05 pkattera

https://www.reddit.com/r/steemit/comments/8opw7i/finish_setting_up_a_steemit_account/

TimCliff avatar Jun 05 '18 15:06 TimCliff

More then one of my friend who tried to open an account got stuck. The account opening process really need some “retry” false saves.

krischik avatar Jan 09 '19 08:01 krischik