ERROR:katprep_snapshot:Unable to get system information with physical hosts running puppet 5.5.0

[brotaxt]

Describe the bug

When I start katprep_snapshot -o $ORGANIZATIONID I receive the following error message when katprep_snapshot checking a physical system.

ERROR:katprep_snapshot:Unable to get system information for '$HOSTNAME' , dropping system!

This seems only to happen, if the physical host is running puppet agent 5.5.0.

When I run katprep_snapshot and the physical host has puppet agent 3.8.6 installed, everyhting works as expected.

The issue might be correlate with the revised facts in puppet 5.5

To Reproduce Steps to reproduce the behavior:

katprep_snapshot -o $ORGANIZATIONID on physical host running puppet agent 5.5.0

Expected behavior

katprep_snapshot should not dropping the system from report.

Environment (please complete the following information):

• OS version: RHEL 7.6
• Red Hat Satellite 6.4.1
• Puppet 5.5.0

[stdevel]

Hey @brotaxt, thanks for reproducing this against other Puppet versions - really sounds like a facts related issue. Could you share the output of the following API call, please?

https://SATELLITE/api/v2/hosts/$PHYSICAL_HOST_RUNNING_PUPPET_V5

You can access the URL from your web browser or an API client such as postman.

[brotaxt]

Hey @stdevel, thanks for the fast response. Unfortunately I can't share the output of the given command, because there are too many confidential information included. I can try to exclude the confidential stuff when you tell me which part of the output is needed.

[stdevel]

Hi @brotaxt, no problem. I'm specially interested in the keys content_facet_attributes and facts. You can also share the censored output in private with me via mail, if you want to. Not going to publish it somewhere else. Hope this helps!

[brotaxt]

Hi @stdevel,

below please find a part of the requested keys. If you need a bigger part of the code I must first censor more lines of it.

"content_facet_attributes":{"id":1,"uuid":"$UUID","content_view_id":1,"content_view_name":"Default Organization View","lifecycle_environment_id":1,"lifecycle_environment_name":"Library","content_source_id":null,"content_source_name":null,"kickstart_repository_id":null,"kickstart_repository_name":null,"errata_counts":{"security":0,"bugfix":0,"enhancement":0,"total":0},"applicable_package_count":0,"upgradable_package_count":0,"content_view":{"id":1,"name":"Default Organization View"},"lifecycle_environment":{"id":1,"name":"Library"},"content_source":null,"kickstart_repository":null,"content_view_version":"1.0","content_view_version_id":1,"content_view_default?":true,"lifecycle_environment_library?":true,"katello_agent_installed":true},"subscription_global_status":0,"subscription_facet_attributes":{"id":1,"uuid":"$UUID","last_checkin":"2019-01-22 13:32:46 +0100","service_level":null,"release_version":null,"autoheal":true,"registered_at":"2017-03-20 11:54:23 +0100","registered_through":"$SATELLITE","user":null,"virtual_host":null,"virtual_guests":[],"installed_products":[{"productName":"Red Hat Enterprise Linux Server","productId":"","arch":"x86_64","version":"7.6"}],"activation_keys":[{"id":1,"name":"$ACTIVATIONKEYNAME"}],"compliance_reasons":[]},"host_collections":[{"id":1,"name":"$HOST_COLLECTIONS_NAME"}]

"facts":{"virt::host_type":"Not Applicable","lscpu::l1i_cache":"32K","dmi::slot::type:slotbuswidth":"x16","dmi::baseboard::version":"","dmi::memory::error_correction_type":"Multi-bit ECC","dmi::processor::type":"Central Processor","dmi::chassis::thermal_state":"Safe"

[brotaxt]

Hey @stdevel,

do you have any news on this issue?

Best regards

[stdevel]

Hello @brotaxt, thanks for your feedback! Sorry for the delay - there is no progress at this time. Currently stuck with other things. 😞

Best wishes, Christian.