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Confirmation dialogue in a loop

Open ryanarndtcm opened this issue 5 years ago • 4 comments

This is coming in from a user in support who has been sent a link to this issue to add to. I will add anything else in here that they send to support.

I tried to view the Secret Recovery Key. I was able to see something that could be construed as a key. However, clicking continue yielded a confirmation dialog that was ambiguous and didn't seem to end. It requested me to pick words #n and #m from a 3 x 4 matrix of words. It was not clear in what order one should count and the result will vary depending on the order chosen. In any event, clicking what I thought were the appropriate words just prompted a follow-on dialog requesting the same thing but with different word numbers. This continued apparently indefinitely. I finally gave up reaching a conclusion and clicked the back arrow until I could cancel the process.

This really isn't helpful.

ryanarndtcm avatar Mar 09 '20 14:03 ryanarndtcm

I'm on a current Windows 10 OS (not the developer version) and using Brave. I tried turning off the shields on the site to see if that worked. No joy.

ryanarndtcm avatar Mar 09 '20 15:03 ryanarndtcm

Not sure where he is seeing this, we do not have that functionality in the browser, I think the user may be confused. Is there a screenshot?

timstackblock avatar Apr 22 '20 15:04 timstackblock

I have reached out to the user for a screenshot and will be in touch as soon as they reply.

On Wed, Apr 22, 2020 at 12:24 PM timstackblock [email protected] wrote:

Not sure where he is seeing this, we do not have that functionality in the browser, I think the user may be confused. Is there a screenshot?

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ryanarndtcm avatar Apr 22 '20 15:04 ryanarndtcm

User mentioned it will likely be a long time before they send a screenshot as this is not a priority for them

ryanarndtcm avatar May 06 '20 15:05 ryanarndtcm