sourcerer-app icon indicating copy to clipboard operation
sourcerer-app copied to clipboard

how do you use the sourcerer-app if you never received a password email after profile was created via GitHub auth?

Open gubatron opened this issue 7 years ago • 9 comments

I go to the site and try to change my password but I need to know the previous password which I never got (yes, nothing on spam folder either), I got an email that my profile was ready but no password was in there.

Is there any other way to reset the password?

gubatron avatar Nov 21 '18 19:11 gubatron

Hi @gubatron!

Look for "Welcome to Sourcerer" email a temporary password was sent to you in it. If you confirm that you didn't receive it I will send a new one.

anatolystansler avatar Nov 21 '18 23:11 anatolystansler

Hi @anatolystansler just checked all of my inbox, I didn't receive any email under that subject, it'd be great if you could send another one. Thanks for the prompt response.

gubatron avatar Nov 22 '18 04:11 gubatron

@anatolystansler Same here! I didn't received any password e-mail. There is nothing about that in my inboxes. Could you please resend it to me?

PS: A better option would be to have a "Resend the password" in the settings.

sdlins avatar Dec 29 '18 05:12 sdlins

Yes - I never got one of these emails either.

pieshop avatar Jan 03 '19 18:01 pieshop

Same here, never received one.

robaxelsen avatar Jan 04 '19 09:01 robaxelsen

Same problem here. I've sent an email to the email listed on the Sourceror github page in the hopes of a support fix to this. I think this is an issue for people who signed up very early on.

tawilkinson avatar Jul 05 '19 17:07 tawilkinson

@sdlins

PS: A better option would be to have a "Resend the password" in the settings.

I can't find that option to "Resend password".

Screenshot from 2020-06-02 14-56-35

I need to know my actual password to change to another one but I can't find a way to know which password is the right one since my own github password doesn't work.

sibelly avatar Jun 02 '20 18:06 sibelly

Same here, haven't received an email and unable to request my current password.

anshooarora avatar Jul 18 '20 19:07 anshooarora

Fix: I closed and recreated my account and received the password.

anshooarora avatar Jul 18 '20 19:07 anshooarora