Configuration failing: «No device»

[steffenmoll]

Checklist

• [X] I have verified that the account and device works in the Comfort Cloud App.
• [X] This issue only contains 1 issue (if you have multiple issues, open one issue for each issue).
• [X] This issue is not a duplicate issue of currently previous issues..

What version of Home Assistant Core?

core-2024.11.3

Describe the issue

Started setting up my Home Assistant fairly recently, and trying to set up Panasonic CC.

When configuring and logging in with email and password, I’m getting the response ‘no device’. After looking into other issues I’ve reset both MFA and password and retried logging in, by stil getting the same result.

Able to log into Panasonic Comfort Cloud app on iOS just fine where my device is listed (a CS-HZ35UKE heat pump).

Setup: Panasonic CC 2024.11.0 HACS 2.0.1 HA Core 2024.11.3 HA OS running on Raspbery Pi 4

Error/Debug Logs

No response

[skowronkowydom]

Hi, I have the same problem. Have you found a solution yet?

[Piotrekf14]

Hi, I have the same problem. Please help

[steffenmoll]

I was able to configure this a couple of days ago, so the error did not occur to me anymore

[Piotrekf14]

I tried to configure it yesterday and I still have this problem

[JvrPedraza]

Same problem.

[hallard]

same from there

[LarseaDK]

Same problem here - tried reset the 2FA, but still shows "no device". Comfort Cloud on iOS works fine though.

[cwiekol]

same issue here.. no device found, no logs created. Of course account is configured correctly, device is visible from both, web site and comfort cloud android app