Adapter Communication Error

[simonhq]

Hi

On a restart today, my connection to two of my Panasonic Air-Conditioners started giving the following error:

`2021-03-20 12:15:34 ERROR (MainThread) [homeassistant.components.websocket_api.http.connection] [139782777837312] Invalid response, status code: 500 - Data: {"message":"Adapter Communication error","code":5005} Traceback (most recent call last): File "/config/custom_components/panasonic_cc/panasonic.py", line 21, in wrapper_call func(*args, **kwargs) File "/config/custom_components/panasonic_cc/panasonic.py", line 346, in set_device self._api.set_device( File "/usr/local/lib/python3.8/site-packages/pcomfortcloud/session.py", line 389, in set_device raise ResponseError(response.status_code, response.text) pcomfortcloud.session.ResponseError: Invalid response, status code: 500 - Data: {"message":"Adapter Communication error","code":5005}

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 141, in handle_call_service await hass.services.async_call( File "/usr/src/homeassistant/homeassistant/core.py", line 1488, in async_call task.result() File "/usr/src/homeassistant/homeassistant/core.py", line 1523, in _execute_service await handler.job.target(service_call) File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 204, in handle_service await self.hass.helpers.service.entity_service_call( File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 642, in entity_service_call future.result() # pop exception if have File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 681, in async_request_call await coro File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 679, in _handle_entity_call await result File "/config/custom_components/panasonic_cc/climate.py", line 126, in async_set_hvac_mode await self._api.turn_off() File "/config/custom_components/panasonic_cc/panasonic.py", line 227, in turn_off await self.hass.async_add_executor_job( File "/usr/local/lib/python3.8/concurrent/futures/thread.py", line 57, in run result = self.fn(*self.args, **self.kwargs) File "/config/custom_components/panasonic_cc/panasonic.py", line 24, in wrapper_call func(*args, **kwargs) File "/config/custom_components/panasonic_cc/panasonic.py", line 346, in set_device self._api.set_device( File "/usr/local/lib/python3.8/site-packages/pcomfortcloud/session.py", line 389, in set_device raise ResponseError(response.status_code, response.text) pcomfortcloud.session.ResponseError: Invalid response, status code: 500 - Data: {"message":"Adapter Communication error","code":5005}`

Any support would be appreciated.

Simon.

[sockless-coding]

@simonhq As far as I can tell that error usually indicates an error on Panasonic's end. So just waiting a bit and retrying usually solves the problem. Do you still have this issue? If so does the app see all your devices correctly?

[EmilCh]

Hello, I have a similar problem. I just installed the integration so it never worked. I verified and https://accsmart.panasonic.com/ is accessible from my machine. Thank you

May 11 14:03:39 empi 48f2b64e75f0[686]: #033[31m2021-05-11 14:03:39 ERROR (MainThread) [homeassistant.components.websocket_api.http.connection] [1725978056] Invalid response, status code: 500 - Data: {"message":"Adapter Communication error","code":5005} May 11 14:03:39 empi 48f2b64e75f0[686]: Traceback (most recent call last): May 11 14:03:39 empi 48f2b64e75f0[686]: File "/config/custom_components/panasonic_cc/panasonic.py", line 21, in wrapper_call May 11 14:03:39 empi 48f2b64e75f0[686]: func(*args, **kwargs) May 11 14:03:39 empi 48f2b64e75f0[686]: File "/config/custom_components/panasonic_cc/panasonic.py", line 346, in set_device May 11 14:03:39 empi 48f2b64e75f0[686]: self._api.set_device( May 11 14:03:39 empi 48f2b64e75f0[686]: File "/usr/local/lib/python3.8/site-packages/pcomfortcloud/session.py", line 389, in set_device May 11 14:03:39 empi 48f2b64e75f0[686]: raise ResponseError(response.status_code, response.text) May 11 14:03:39 empi 48f2b64e75f0[686]: pcomfortcloud.session.ResponseError: Invalid response, status code: 500 - Data: {"message":"Adapter Communication error","code":5005} May 11 14:03:39 empi 48f2b64e75f0[686]: May 11 14:03:39 empi 48f2b64e75f0[686]: During handling of the above exception, another exception occurred: May 11 14:03:39 empi 48f2b64e75f0[686]: May 11 14:03:39 empi 48f2b64e75f0[686]: Traceback (most recent call last): May 11 14:03:39 empi 48f2b64e75f0[686]: File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 167, in handle_call_service May 11 14:03:39 empi 48f2b64e75f0[686]: await hass.services.async_call( May 11 14:03:39 empi 48f2b64e75f0[686]: File "/usr/src/homeassistant/homeassistant/core.py", line 1481, in async_call May 11 14:03:39 empi 48f2b64e75f0[686]: task.result() May 11 14:03:39 empi 48f2b64e75f0[686]: File "/usr/src/homeassistant/homeassistant/core.py", line 1516, in _execute_service May 11 14:03:39 empi 48f2b64e75f0[686]: await handler.job.target(service_call) May 11 14:03:39 empi 48f2b64e75f0[686]: File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 213, in handle_service May 11 14:03:39 empi 48f2b64e75f0[686]: await self.hass.helpers.service.entity_service_call( May 11 14:03:39 empi 48f2b64e75f0[686]: File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 658, in entity_service_call May 11 14:03:39 empi 48f2b64e75f0[686]: future.result() # pop exception if have May 11 14:03:39 empi 48f2b64e75f0[686]: File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 726, in async_request_call May 11 14:03:39 empi 48f2b64e75f0[686]: await coro May 11 14:03:39 empi 48f2b64e75f0[686]: File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 695, in _handle_entity_call May 11 14:03:39 empi 48f2b64e75f0[686]: await result May 11 14:03:39 empi 48f2b64e75f0[686]: File "/config/custom_components/panasonic_cc/climate.py", line 126, in async_set_hvac_mode May 11 14:03:39 empi 48f2b64e75f0[686]: await self._api.turn_off() May 11 14:03:39 empi 48f2b64e75f0[686]: File "/config/custom_components/panasonic_cc/panasonic.py", line 227, in turn_off May 11 14:03:39 empi 48f2b64e75f0[686]: await self.hass.async_add_executor_job( May 11 14:03:39 empi 48f2b64e75f0[686]: File "/usr/local/lib/python3.8/concurrent/futures/thread.py", line 57, in run May 11 14:03:39 empi 48f2b64e75f0[686]: result = self.fn(*self.args, **self.kwargs) May 11 14:03:39 empi 48f2b64e75f0[686]: File "/config/custom_components/panasonic_cc/panasonic.py", line 24, in wrapper_call May 11 14:03:39 empi 48f2b64e75f0[686]: func(*args, **kwargs) May 11 14:03:39 empi 48f2b64e75f0[686]: File "/config/custom_components/panasonic_cc/panasonic.py", line 346, in set_device May 11 14:03:39 empi 48f2b64e75f0[686]: self._api.set_device( May 11 14:03:39 empi 48f2b64e75f0[686]: File "/usr/local/lib/python3.8/site-packages/pcomfortcloud/session.py", line 389, in set_device May 11 14:03:39 empi 48f2b64e75f0[686]: raise ResponseError(response.status_code, response.text) May 11 14:03:39 empi 48f2b64e75f0[686]: pcomfortcloud.session.ResponseError: Invalid response, status code: 500 - Data: {"message":"Adapter Communication error","code":5005}#033[0m

[shyne99]

Adapter error reflects an error between the Wi-Fi module attached to your hp, and Panasonic server. Nothing can really be done from the integration side to prevent this from happening. It is usually very rare and resolves by its own.

Check that your module has enough Wi-Fi signal where it is located, it may explain this.

[Janneurban]

I think I might have a solution to parts of your problem, today integrated my 3 Panasonic heat pumps to Home Assistant, 1 & 2 were perfectly integrated, the 3 was shown on the Home Asistant instrument panel but was impossible to maneuver and I got the code when trying to maneuver "Invalid response, status code: 500 - Data: {"message": "Adapter Communication error", "code": 5005}. It turned out in my case that the account that used for Home Assistant which incidentally previously belonged to another former resident in the property only had access to heat pump 1 & 2 but simply did not have access in the app comfort cloud to this heat pump number 3, when I well created competency it worked. I was so happy when it worked so I felt I wanted to tell this and hopefully possibly help someone else in the same situation.