Admin not getting emailed after Checkin/Checkout Assets to users

[Manchester10196]

Debug mode

• [X] I have enabled debug mode
• [X] I have read checked the Common Issues page

Describe the bug

• I have checked (enabled) the email notification from category.
• I entered the admin email address and the cc email to notify.
• I tried the "Test email" button and I received the test email successfully.
• When I checkin or checkout an assets to me (I am the admin) I receive an email with this, but when I checkin or checkout an assets to another users I do not get notified.

Reproduction steps

1. Local host - XAMPP server

...

Expected behavior

The admin should be notified with any checkin/checkout assets to any user.

Screenshots

No response

Snipe-IT Version

v6.0.14 build 9038 (g163b3f6c0)

Operating System

Windows 10 - XAMPP Server

Web Server

XAMPP Server

PHP Version

8.0.25

Operating System

Windows

Browser

Chrome

Version

v

Device

No response

Operating System

No response

Browser

No response

Version

No response

Error messages

No response

Additional context

No response

[welcome[bot]]

👋 Thanks for opening your first issue here! If you're reporting a 🐞 bug, please make sure you include steps to reproduce it. We get a lot of issues on this repo, so please be patient and we will get back to you as soon as we can.

[DomingoSneed]

I am seeing this exact behavior on Windows IIS running on Server 2019.

• Test email sent from GUI is sent and received
• User which was assigned asset receives the email notification on checkout and check-in
• Admin assigned under Notification Setting > Alerts > CC Email receives no email

We have a user assigned in AD solely for this purpose. It has its own mailbox in Office 365.

If I sign in and view that mailbox, the test emails appear in the inbox. The emails sent for checkout and check-in appear in the sent items.

However, the CC address for the emails isn't being included. The email is ONLY being sent to the end user. The CC email is not being sent at all.

Our details:

Snipe-IT Version Version v7.0.13 - build 15514 (master)

Operating System Windows Server 2019

Web Server Windows IIS

PHP Version 8.3.12

[snipe]

Hi there - I know this is a pretty old issue, but I wanted to check and see if you ever got this resolved? If so, can you please close the ticket? If not, can you update us on what version of Snipe-IT you're currently using, so we can see if it's still an issue on latest?

:) Thanks!

[DomingoSneed]

I'm not OP, but I did have the issue and commented here.

This issue appears to be resolved. Our admin email does now receive the CC email upon device check-in or check-out.

[snipe]

Thanks!