SofortÜberweisung (Klarna)

[schraufi]

For some orders with the payment method (SofortÜberweisung), no customer or order is created/displayed.

The invoice amount is debited from the customer's account and transferred correctly.

No order confirmation is sent to the customer.

Lg, Alex

[mgesing]

Is this for guests or registered customers?

[schraufi]

These must be guest orders because the customer is not created at all.

The money is debited from the customer but:

• no order
• no costumer
• no emails

Very annoying for me and the customer.

[schraufi]

I just checked again. We also have guests where everything works. 🤔

We also recently had a “Paid” order where no money was debited from the customer and no transaction ID was transmitted.

[schraufi]

I have now deactivated the payment method. Every second order is debited from the customer but not created.

[mgesing]

Klarna has discontinued "Sofortüberweisung" as an independent payment method (interface api.sofort.com). Payments via Smartstore.Sofortueberweisung are therefore no longer possible.