Phone number not populated in correct field for user

[jack-tutor]

Calling this function: users_profile_get https://api.slack.com/methods/users.profile.get

The returned json for a user with their phone number populated in their account is not landing in the proper field.

Here is the (censored) output:

{'title': '***', 'phone': '', 'skype': '', 'real_name': 'Jane Doe', 'real_name_normalized': 'Jane Doe', 'display_name': 'Jane', 'display_name_normalized': 'Jane', 'fields': {'Xf03V0V57HGB': {'value': '***', 'alt': ''}, 'Xf03KD1X40SK': {'value': '1113334567', 'alt': ''}, 'Xf03KW23CLEQ': {'value': '***', 'alt': ''}}, 'status_text': '', 'status_emoji': '', 'status_emoji_display_info': [], 'status_expiration': 0, 'avatar_hash': '66992cc08e8d', 'image_original': '**', 'is_custom_image': True, 'email': '[email protected]', 'pronouns': 'she/her', 'huddle_state': 'default_unset', 'huddle_state_expiration_ts': 0, 'first_name': 'Jane', 'last_name': Doe'}

See how the phone number field is the empty string but the phone number was populated into Xf03KD1X40SK value

The field it populated is labeled as a custom field in the docs. This appears to be a problem with this user specifically - not others in the org - so I suspect having other fields set (like pronouns which was set recently) triggered the API to behave differently and treat the phone number differently

[zimeg]

Hey @jack-tutor! 👋 This is interesting - thanks for sharing these outputs! 👾

The field it populated is labeled as a custom field in the docs.

I'm finding a phone number appears in both the phone and fields attributes when this is set as part of the default profile "Contact information" section.

Some adjustments were made when testing without finding similar missing results...

I suspect having other fields set (like pronouns which was set recently) triggered the API to behave differently and treat the phone number differently

Was the pronoun setting changed for workspace settings or the individual profile?

Either case is confusing to me and I'm wondering too if another call to the users.profile.get method can be made with the include_labels option set to true for debugging purposes?

[jack-tutor]

Pronoun was changed for the individual. I haven't replicated this for the other members of the organization I have tested against.

This bug also no longer replicates with that user either - though it was consistent on the day I posted the issue.

Setting include_labels included the label Phone for the Xf03KD1X40SK - otherwise had no noticable, relevant change.

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