Work in progress view in App home page

[juliocanares]

Hey guys 👋, I am experiencing an issue with the app home page, even if I handle the app_home_opened event by just acknowledging the request slack will show a work in progress view sometimes, why does this happen? here is an screenshot:

[neptunel]

Hey @juliocanares, Thanks for your question! Is your app hosted or running on socket mode? If it's using the socket mode you need to enable the socket mode on your app's config website.

[juliocanares]

Hi @neptunel, my app is not running in socket mode, it's actually showing the app home page to some users but couple of them see this work in progress view. If my backend only acks the app_home_opened event why would it fail? does the app home page expects a 200 response in order to show the ui?

[neptunel]

Hello @juliocanares, Can you turn on debug logging and share the output that you see when you trigger the app_home_opened event in your workspace? Also, sharing your setup code for the app_home_opened may help us to understand what's going on with the triggered event on your backend.

[seratch]

To display the Home tab, your app needs to perform a views.publish API call with valid user ID and view data. Refer to https://api.slack.com/methods/views.publish for more details.

[github-actions[bot]]

👋 It looks like this issue has been open for 30 days with no activity. We'll mark this as stale for now, and wait 10 days for an update or for further comment before closing this issue out. If you think this issue needs to be prioritized, please comment to get the thread going again! Maintainers also review issues marked as stale on a regular basis and comment or adjust status if the issue needs to be reprioritized.

[github-actions[bot]]

As this issue has been inactive for more than one month, we will be closing it. Thank you to all the participants! If you would like to raise a related issue, please create a new issue which includes your specific details and references this issue number.