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Skylines not opening

Open Otis27 opened this issue 4 years ago • 32 comments

When trying to open Skylines aero it states it is transferring data etc. It does not open and leaves a blank page. This has been happening for two or three weeks and a number of users in my gliding club are experiencing the same problem. Have tried Firefox and chrome with no joy.

Otis27 avatar Jun 13 '20 05:06 Otis27

Repaired, thank you.

Otis27 avatar Jun 14 '20 10:06 Otis27

Back to original problem again

Otis27 avatar Jun 15 '20 09:06 Otis27

@lordfolken any idea? it seems that the connection is sometimes quite slow. when I download IGC files it's only about 35 KB/s 🤔

Turbo87 avatar Jun 15 '20 10:06 Turbo87

The console report (Firefox) of a failed page load: Screenshot_2020-06-22_03-04-51

It doesn't make much sense to me.

Exadios avatar Jun 21 '20 19:06 Exadios

I tried the page via redirect from outside and had no issues.

lordfolken avatar Jun 21 '20 21:06 lordfolken

Peter,                        I decided to try it in private browsing on Mozilla and it worked. I then went to ordinary Mozilla and it worked there. The only difference is normal Mozilla has the Facebook container that stops tracking sites and private browsing does not.. Not sure if this is any help. Scarfey

------ Original Message ------ From: "Peter F Bradshaw" [email protected] To: "skylines-project/skylines" [email protected] Cc: "Otis27" [email protected]; "State change" [email protected] Sent: Monday, 22 Jun, 2020 At 3:06 AM Subject: Re: [skylines-project/skylines] Skylines not opening (#1907)

The console report (Firefox) of a failed page load: Screenshot_2020-06-22_03-04-51 https://user-images.githubusercontent.com/1477489/85232876-38f3f580-b435-11ea-8984-36bd79ea8be9.png It doesn't make much sense to me.   — You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/skylines-project/skylines/issues/1907#issuecomment-647168024 , or unsubscribe https://github.com/notifications/unsubscribe-auth/AP6DO3PNBN56ZGFDZAH2RGTRXZKZXANCNFSM4N4235SA .

Otis27 avatar Jun 22 '20 08:06 Otis27

Restarted my computer tried private browsing and it would not open. 

------ Original Message ------ From: "John Scarfe" [email protected] To: "skylines-project/skylines" [email protected]; "skylines-project/skylines" [email protected] Cc: "Otis27" [email protected]; "State change" [email protected] Sent: Monday, 22 Jun, 2020 At 4:20 PM Subject: Re: [skylines-project/skylines] Skylines not opening (#1907)

Peter,                        I decided to try it in private browsing on Mozilla and it worked. I then went to ordinary Mozilla and it worked there. The only difference is normal Mozilla has the Facebook container that stops tracking sites and private browsing does not.. Not sure if this is any help. Scarfey

------ Original Message ------ From: "Peter F Bradshaw" [email protected] To: "skylines-project/skylines" [email protected] Cc: "Otis27" [email protected]; "State change" [email protected] Sent: Monday, 22 Jun, 2020 At 3:06 AM Subject: Re: [skylines-project/skylines] Skylines not opening (#1907)

The console report (Firefox) of a failed page load: Screenshot_2020-06-22_03-04-51 https://user-images.githubusercontent.com/1477489/85232876-38f3f580-b435-11ea-8984-36bd79ea8be9.png It doesn't make much sense to me.   — You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/skylines-project/skylines/issues/1907#issuecomment-647168024 , or unsubscribe https://github.com/notifications/unsubscribe-auth/AP6DO3PNBN56ZGFDZAH2RGTRXZKZXANCNFSM4N4235SA .

Otis27 avatar Jun 22 '20 08:06 Otis27

Do you have some kind of strange malware aka "firewall" software aka norton internet security or similar?

lordfolken avatar Jun 22 '20 18:06 lordfolken

@lordfolken as I said before, this looks like a regular connection timeout, which is most likely caused by a slow connection. I just tried again and the max. speed I can get for downloads is 46 KB/s apparently.

here is the timing for the vendor.js file download (564 KB):

Bildschirmfoto 2020-06-22 um 22 45 07

Turbo87 avatar Jun 22 '20 20:06 Turbo87

Hi Philipp, I am a total moron with computers. I do have Norton but have had it for several years and Skylines has always worked fine, We tried it on our gliding club computer and same result and no Norton. At the moment I get a skylines Logo saying Loading with no further progress.

------ Original Message ------ From: "Philipp Wollschlegel" [email protected] To: "skylines-project/skylines" [email protected] Cc: "Otis27" [email protected]; "State change" [email protected] Sent: Tuesday, 23 Jun, 2020 At 2:55 AM Subject: Re: [skylines-project/skylines] Skylines not opening (#1907)

Do you have some kind of strange malware aka "firewall" software aka norton internet security or similar?   — You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/skylines-project/skylines/issues/1907#issuecomment-647711342 , or unsubscribe https://github.com/notifications/unsubscribe-auth/AP6DO3IWQR55AJXBRHFSAO3RX6SKLANCNFSM4N4235SA .

Otis27 avatar Jun 23 '20 01:06 Otis27

The line is 1GB upstream, so that shouldn't be a problem. I have relatively fast responses here even over celluar. 2020-06-23-212803_681x741_scrot

I also tried several online testers, all of those say relatively fast responses.

lordfolken avatar Jun 23 '20 17:06 lordfolken

Several online speed tests later yield about the same result: USA https://tools.pingdom.com/#5cb899d4be400000 Brazil https://tools.pingdom.com/#5cb89a2fa0800000

lordfolken avatar Jun 23 '20 18:06 lordfolken

Could you please provide your ip addresses?

lordfolken avatar Jun 23 '20 18:06 lordfolken

folken@mapgen:~$ wget https://skylines.aero/files/06nvep21.igc --2020-06-23 20:25:28-- https://skylines.aero/files/06nvep21.igc Resolving skylines.aero (skylines.aero)... 212.51.149.149 Connecting to skylines.aero (skylines.aero)|212.51.149.149|:443... connected. HTTP request sent, awaiting response... 200 OK Length: 788402 (770K) [application/octet-stream] Saving to: ‘06nvep21.igc’

06nvep21.igc 100%[======================>] 769.92K 3.13MB/s in 0.2s

2020-06-23 20:25:28 (3.13 MB/s) - ‘06nvep21.igc’ saved [788402/788402]

folken@sonne:~$ wget https://skylines.aero/files/06nvep21.igc --2020-06-23 20:^C:19-- https://skylines.aero/files/06nvep21.igc folken@sonne:~$ wget https://skylines.aero/files/06nvep21.igc --2020-06-23 20:25:47-- https://skylines.aero/files/06nvep21.igc Resolving skylines.aero (skylines.aero)... 212.51.149.149 Connecting to skylines.aero (skylines.aero)|212.51.149.149|:443... connected. HTTP request sent, awaiting response... 200 OK Length: 788402 (770K) [application/octet-stream] Saving to: ‘06nvep21.igc.1’

06nvep21.igc.1 100%[========================>] 769.92K 4.47MB/s in 0.2s

2020-06-23 20:25:47 (4.47 MB/s) - ‘06nvep21.igc.1’ saved [788402/788402]

lordfolken avatar Jun 23 '20 18:06 lordfolken

110.175.45.98

------ Original Message ------ From: "Philipp Wollschlegel" [email protected] To: "skylines-project/skylines" [email protected] Cc: "Otis27" [email protected]; "State change" [email protected] Sent: Wednesday, 24 Jun, 2020 At 2:22 AM Subject: Re: [skylines-project/skylines] Skylines not opening (#1907)

Could you please provide your ip addresses?   — You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/skylines-project/skylines/issues/1907#issuecomment-648335294 , or unsubscribe https://github.com/notifications/unsubscribe-auth/AP6DO3P2QYIMSCP7PPJPVRDRYDXEZANCNFSM4N4235SA .

Otis27 avatar Jun 24 '20 00:06 Otis27

traceroute to skylines.aero (212.51.149.149), 64 hops max, 52 byte packets
 1  ip-192-168-0-1 (192.168.0.1)  10.029 ms  6.185 ms  3.841 ms
 2  ip-81-210-176-198.hsi17.unitymediagroup.de (81.210.176.198)  12.020 ms  15.891 ms  13.592 ms
 3  ip-81-210-176-197.hsi17.unitymediagroup.de (81.210.176.197)  11.621 ms  16.179 ms  12.175 ms
 4  de-fra04d-rc1-ae-21-0.aorta.net (84.116.196.178)  29.233 ms  22.614 ms  18.562 ms
 5  de-fra02a-ri1-ae-1-0.aorta.net (84.116.130.102)  20.110 ms  19.785 ms  17.141 ms
 6  213.46.176.10 (213.46.176.10)  19.231 ms  21.895 ms  20.480 ms
 7  ffm-bb1-link.telia.net (62.115.114.88)  17.173 ms
    ffm-bb2-link.telia.net (62.115.114.90)  22.891 ms  31.499 ms
 8  ffm-b2-link.telia.net (62.115.142.195)  28.711 ms
    ffm-b2-link.telia.net (62.115.142.205)  41.194 ms  21.315 ms
 9  init7-ic-310232-ffm-b2.c.telia.net (62.115.54.58)  35.694 ms  29.390 ms  36.299 ms
10  r1lon1.core.init7.net (77.109.128.37)  26.306 ms  30.618 ms  25.959 ms
11  r1lon2.core.init7.net (82.197.168.42)  40.960 ms  72.343 ms  37.289 ms
12  r1bsl1.core.init7.net (77.109.128.102)  44.483 ms  57.004 ms  46.372 ms
13  620mor1.fiber7.inti7.net (82.197.164.95)  48.815 ms  52.927 ms  47.492 ms
14  620fhs1.fiber7.init7.net (77.109.128.30)  47.940 ms  53.874 ms  47.796 ms
15  620khu1.fiber7.init7.net (82.197.164.203)  44.751 ms  49.707 ms  46.252 ms
16  620kba1.fiber7.init7.net (82.197.164.166)  47.631 ms  48.195 ms  47.209 ms
17  212-51-149-149.fiber7.init7.net (212.51.149.149)  44.991 ms !Z  48.259 ms !Z  46.030 ms !Z

interestingly, the connection itself seems to be rather fast for me, just the download speed via HTTP is apparently not 🤔

Turbo87 avatar Jun 24 '20 06:06 Turbo87

https://mapgen-data.sigkill.ch/osm/planet.7z cand you download that? its hosted on the same site. Might be an issue with packet fragementation.

lordfolken avatar Jun 24 '20 18:06 lordfolken

it's similarly slow for me with about 20-30 KB/sec

Turbo87 avatar Jun 24 '20 18:06 Turbo87

can you do a tcpdump -i -s 65535 -w host mapgen-data.sigkill.ch while you download please? The resulting file i can inspect in wireshark.

lordfolken avatar Jun 24 '20 19:06 lordfolken

If I knew how and what I may be able to help with  that. I tried downloading the other file it was 2.5 kb sec so gave it away as it was going to take 5 hrs. Sorry but as  said I am a moron with all this.

------ Original Message ------ From: "Philipp Wollschlegel" [email protected] To: "skylines-project/skylines" [email protected] Cc: "Otis27" [email protected]; "State change" [email protected] Sent: Thursday, 25 Jun, 2020 At 3:33 AM Subject: Re: [skylines-project/skylines] Skylines not opening (#1907)

can you do a tcpdump -i  -s 65535 -w  host mapgen-data.sigkill.ch while you download please? The resulting file i can inspect in wireshark.   — You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/skylines-project/skylines/issues/1907#issuecomment-649023885 , or unsubscribe https://github.com/notifications/unsubscribe-auth/AP6DO3KW72AEB25FQXBH73DRYJIKLANCNFSM4N4235SA .

Otis27 avatar Jun 24 '20 23:06 Otis27

Screen shot and tcpdump output.

Screenshot_2020-06-26_21-21-11 skylines.txt

Exadios avatar Jun 26 '20 13:06 Exadios

Does anyone have a place where i could ssh into where this is an issue? I have traveled all over france and simply am not able to reproduce the issue.

lordfolken avatar Aug 01 '20 18:08 lordfolken

Thank you Phillipp, I appreciate your ongoing efforts. John

------ Original Message ------ From: "Philipp Wollschlegel" [email protected] To: "skylines-project/skylines" [email protected] Cc: "Otis27" [email protected]; "State change" [email protected] Sent: Sunday, 2 Aug, 2020 At 2:40 AM Subject: Re: [skylines-project/skylines] Skylines not opening (#1907)

Does anyone have a place where i could ssh into where this is an issue? I have traveled all over france and simply am not able to reproduce the issue.   — You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/skylines-project/skylines/issues/1907#issuecomment-667571595 , or unsubscribe https://github.com/notifications/unsubscribe-auth/AP6DO3MQQ3BLYNQ35TUFI6TR6RORFANCNFSM4N4235SA .

Otis27 avatar Aug 02 '20 00:08 Otis27

Hi, this weekend I've problem loading www.skylines.aero web (but it may takes for longer time, last time I used skylines was 5.9.2020). Every request finishes with ERR_CONNECTION_TIMED_OUT. Same error for https://mapgen-data.sigkill.ch/osm/planet.7z. Tried from different internet providers, from different countries (SK and CZ), different browsers and devices. So I think I've excluded firewall as source of problem.

user@host~$ wget https://mapgen-data.sigkill.ch/osm/planet.7z
--2020-09-13 12:06:34--  https://mapgen-data.sigkill.ch/osm/planet.7z
Resolving mapgen-data.sigkill.ch (mapgen-data.sigkill.ch)... 212.51.149.149
Connecting to mapgen-data.sigkill.ch (mapgen-data.sigkill.ch)|212.51.149.149|:443... failed: Connection timed out.
Retrying.

In planet.tcpdump.txt you can see only TCP SYN requests with no answer.

What additional info should I provide?

kapitan-iglu avatar Sep 13 '20 10:09 kapitan-iglu

new address is 212.51.149.110, dns records for xcsoar stuff is updated.

lordfolken avatar Sep 15 '20 15:09 lordfolken

Skylines is up today. Was problem fixed or we can expect downtimes again?

kapitan-iglu avatar Sep 18 '20 20:09 kapitan-iglu

no further outages are planned.

lordfolken avatar Sep 20 '20 18:09 lordfolken

Skylines is coming up but I am not being tracked and only two people at the moment are being shown. I find this highly unusual as usually a minimum of 12 show up. I renewed my key in xc soar but it did no good. Cheers John

------ Original Message ------ From: "kapitan-iglu" <[email protected] To: "skylines-project/skylines" [email protected] Cc: "Otis27" [email protected]; "State change" [email protected] Sent: Saturday, 19 Sep, 2020 At 4:24 AM Subject: Re: [skylines-project/skylines] Skylines not opening (#1907)

Skylines is up today. Was problem fixed or we can expect downtimes again?   — You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/skylines-project/skylines/issues/1907#issuecomment-695068965 , or unsubscribe https://github.com/notifications/unsubscribe-auth/AP6DO3KIWCI3GO4E6Z4XD23SGO6XNANCNFSM4N4235SA .

Otis27 avatar Sep 21 '20 02:09 Otis27

the reason for that is that the server IP address has changed and XCSoar unfortunately has the IP hard-coded. once a new XCSoar release is published with the new IP things will be back to normal.

Turbo87 avatar Sep 21 '20 06:09 Turbo87

Thanks Tobias

------ Original Message ------ From: "Tobias Bieniek" [email protected] To: "skylines-project/skylines" [email protected] Cc: "Otis27" [email protected]; "State change" [email protected] Sent: Monday, 21 Sep, 2020 At 2:23 PM Subject: Re: [skylines-project/skylines] Skylines not opening (#1907)

the reason for that is that the server IP address has changed and XCSoar unfortunately has the IP hard-coded. once a new XCSoar release is published with the new IP things will be back to normal.   — You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/skylines-project/skylines/issues/1907#issuecomment-695924004 , or unsubscribe https://github.com/notifications/unsubscribe-auth/AP6DO3JFVK5SG7FMKPXQ533SG3WNXANCNFSM4N4235SA .

Otis27 avatar Sep 21 '20 07:09 Otis27