freenas-crashplan-howto icon indicating copy to clipboard operation
freenas-crashplan-howto copied to clipboard

FreeNAS 9.3, CrashPlan won't update past 3.6.3.

Open gosse opened this issue 9 years ago • 11 comments

CrashPlan won't update past 3.6.3. I've delete/re-created jail multiple times, and have made sure to install bash first each time. My /usr/pbi/crashplan-amd64/share/crashplan/bin/run.conf looks like:

SRV_JAVA_OPTS="-Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.PollSelectorProvider -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=shPlan -Xms20m -Xmx1024m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false"
GUI_JAVA_OPTS="-Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.PollSelectorProvider -Dfile.encoding=UTF-8 -Dapp=CrashPlanDesktop -DappBaseName=shPlan -Xms20m -Xmx512m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0networkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false"

When logging into CrashPlan via desktop client, I get the error "CrashPlan has been disconnected from the backup engine."

I'm happy to provide any logs, etc., just let me know which.

gosse avatar Jan 02 '16 22:01 gosse

same issue i get as well @gosse

axsddlr avatar Jan 03 '16 17:01 axsddlr

I'm having the same problem too. app.log shows the current version when I connect, then once more...then nothing.

$ tail -f /usr/pbi/crashplan-amd64/share/crashplan/log/app.log | grep CPVERSION CPVERSION = 3.6.3 - 1388556100363 (2014-01-01T06:01:40:363+0000) CPVERSION = 3.6.3 - 1388556100363 (2014-01-01T06:01:40:363+0000) CPVERSION = 3.6.3 - 1388556100363 (2014-01-01T06:01:40:363+0000)

redwolf001 avatar Jan 04 '16 17:01 redwolf001

anyone have any updates?

axsddlr avatar Jan 06 '16 16:01 axsddlr

When I did my setup it was my first time installing FreeNAS. The Crashplan plugin took me 3 days of reading online and playing in the jail until I got it working, and it as been working since then.

Sorry guys, I would love to help, but I have no spare time to test this in a vm. You will have to tinker with it like I did :/

PD: please please please make sure you post a pull request once you figure it out, so others don't have to suffer for no reason.

facastagnini avatar Jan 12 '16 16:01 facastagnini

I'm stuck here too. Same issue, same disconnect message, new install of FreeNAS and crashplan loads as 3.6.3

Talz996 avatar Jan 29 '16 04:01 Talz996

Sorry to hear that.

Once it gets stuck in 3.6.3 you can look at this logs to get a hint, they help me when I setup mine.

/var/log/crashplan/engine_output.log /usr/pbi/crashplan-amd64/share/crashplan/log /usr/pbi/crashplan-amd64/share/crashplan/bin/run.conf

facastagnini avatar Jan 29 '16 17:01 facastagnini

This post: https://forums.freenas.org/index.php?threads/crashplan-not-updating.40374/ has instructions to manually update to 4.5.0

It seems they've broken the auto-update with "non-compatible" kernels now, which is why it's broken.

Talz996 avatar Feb 01 '16 22:02 Talz996

that worked great @Talz996

axsddlr avatar Feb 03 '16 19:02 axsddlr

Pro life tip: Stop using the FreeNAS plugin and move towards a virtual box VM.

On Thu, 4 Feb 2016, 6:47 AM Andre Saddler [email protected] wrote:

that worked great @Talz996 https://github.com/Talz996

— Reply to this email directly or view it on GitHub https://github.com/sirkkalap/freenas-crashplan-howto/issues/11#issuecomment-179423216 .

ghuntley avatar Feb 03 '16 20:02 ghuntley

There is plenty of instructions to update, including in #14 , this ticket can be closed.

facastagnini avatar May 17 '16 18:05 facastagnini

@ghuntley does VirtualBox VM somehow manage file system event hooks? How do you back up BSD (ZFS) filesystems from inside a VirtualBox?

sirkkalap avatar Jun 02 '16 19:06 sirkkalap