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Published 20 hours ago • verified publisher icon singer-io

Data missing in owners and deals API

Open tusharkgerg opened this issue 1 year ago • 6 comments

List of owners coming through stitch has missing data. Some owner ids which are visible in the hubspot platform, and through using the same api in postman, don't show in data synced through stitch.

The same is true for the deals API. There are one off deals that don't get extracted, but are visible in hubspot.

Any ideas or has anyone faced anything similar?

tusharkgerg avatar Apr 13 '23 13:04 tusharkgerg

Hello @tusharkgerg, Thanks for reporting the issue.

Before we start looking into the issue, I need few more details.

  • Can you please confirm if all the Owners are active users ? Stitch might ignore the users that are inactive based on your connection configuration

kethan1122 avatar Apr 25 '23 06:04 kethan1122

Hi @kethan1122 Yes they are active and have regular online activity

tusharkgerg avatar May 03 '23 11:05 tusharkgerg

We have noticed that this issue was happening for most of the streams and fixed it in this https://github.com/singer-io/tap-hubspot/pull/226. Can u please verify if you still see the data is missing

kethan1122 avatar May 03 '23 12:05 kethan1122

@kethan1122 the data is still missing

tusharkgerg avatar May 04 '23 07:05 tusharkgerg

Hi @tusharkgerg is it the same old data which is missing ? or Do you notice any new data that's been missing since April 26th ? Asking because the fix we did in PR #226 would only make sure that tap doesn't miss any new data but it doesn't bring back the data which was missed by earlier versions of tap.

kethan1122 avatar May 12 '23 12:05 kethan1122

The missing data is from hubspot owners, and deals - Both of which are freshly active. The missing owners / deals are still missing. Does that answer your question?

tusharkgerg avatar May 15 '23 06:05 tusharkgerg