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simpleanalytics
Investigate possible payment related issue under Safari
Description:
- in trial (or possibly with the trail already over)
- Used "Add payment method" link from email
- Click "Pay $X with Credit Card
- Loads, then error message
Thinking out loud: This might be related to Apple Pay, we should check to see if there are any issues with Apple Pay, or perhaps in scenarios where the visitor disabled access to apple pay information or so.
Do we know more? What is the error message? Credit card should not fail because of Apple Pay, but we might check that indeed.
You're probably right. According to the screenshot the customer sent along with this the payment attempt did actually happen, but was rejected on Stripe's end. Perhaps this isn't related to Safari but simply a card being blocked from doing an international payment or so?