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Published 20 hours ago • verified publisher icon simple-login

Reset Password deleted al my alias

Open Niyes opened this issue 1 year ago • 4 comments

Hello.

I needed to reset my password (even though I had it in my password manager) and after doing so all my registered aliases disappeared.

How can I recover them?

Niyes avatar Sep 05 '23 14:09 Niyes

It doesn't sound right, SL doesn't automatically delete aliases. Are you sure that this is the right account?

nguyenkims avatar Sep 06 '23 20:09 nguyenkims

Yes, the account it's correct.

Niyes avatar Sep 07 '23 05:09 Niyes

I just noticed that the aliases work (I have sent me an email from another account), but in my simplelogin account I don't see them and I can't manage them.

Niyes avatar Sep 07 '23 06:09 Niyes

That means these aliases might belong to another account. Can you contact the customer support and provide them the alias so they can investigate?

nguyenkims avatar Sep 13 '23 09:09 nguyenkims