Reverse Alias and Custom Domain Issues

[Sebqy]

I am using a custom domain. I can receive emails just fine, but sending emails back using the reverse alias is not working. When I try to do this, I get a notification on my SimpleLogin account page saying "Email cannot be sent to [email protected] from your alias [email protected]".

I think this may be a general bug for people using custom domains.

[springcomp]

@Sebqy

Your custom domain is redirecting all incoming emails to one of your mailboxes. As a general principle, all SimpleLogin aliases are also associated with a mailbox.

SimpleLogin rightly prevents you from using a mailbox (real email address) to send to an alias that is associated with the mailbox itself, in order to prevent infinite loops. I’m pretty sure that is the situation you are in.

Let’s say:

• You create custom domain @example.com associated with mailbox @my-mailbox.com which is your real, hidden email address.
• You receive mails to your custom domain, and this creates aliases accordingly, say [email protected] and [email protected]

SimpleLogin will not allow you to send an email from [email protected] to one of those aliases, as theses aliases are owned by the mailbox itself. And that is a good thing.

Instead, you should always send your emails using the corresponding reverse-aliases.

In my example above, both [email protected] and [email protected] are SimpleLogin aliases, and both have one of more "contacts" that have been created when you received incoming emails to your custom domain. You MUST use one of those reverse aliases’ email address to send emails to directly from you real mailbox.