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Add support and/or community-forum link to UI and User Guide

Open jmgrady opened this issue 2 years ago • 3 comments

Is your feature request related to a problem? Please describe.

Add a link to send an e-mail to The Combine Support team at https://software.sil.org/about/contact/

Describe the solution you'd like

Ideally, this should be in the UI and the User Guide. I do not believe users will check the User Guide when they see something that appears to be a bug. Suggested places:

  • [ ] link in the bottom banner in the landing page
  • [ ] in the top bar of the logged in app:
    • [ ] as a user menu item between User Guide and Log Out; or
    • [ ] as a button next to the user guide button
  • [ ] in the user guide in the left panel between Admin and Third-Party Licenses

Acceptance Tests

  1. For each of the implementation options checked off above, verify that:

    • there is a link for support
    • clicking on the link opens https://software.sil.org/about/contact/ with a form to submit a question or issue.
  2. The link should not appear in The Combine when RuntimeConfig.getInstance().emailServicesEnabled() === false.

jmgrady avatar Dec 08 '23 14:12 jmgrady

If there are places we don't want the support email to be bot-scrapeable, we can direct people to use the form on https://software.sil.org/about/contact/ with Product > The Combine.

imnasnainaec avatar Jan 05 '24 17:01 imnasnainaec

That is a much better suggestion. I have updated the enhancement description.

jmgrady avatar Jan 05 '24 19:01 jmgrady

We can also now add a link to the SIL Language Software Community forum category for The Combine: https://community.software.sil.org/c/combine/46

imnasnainaec avatar Jan 05 '24 19:01 imnasnainaec