signalapp
"Something went wrong with your QR code and username link, it's no longer valid"
Using a supported version?
- [X] I have searched searched open and closed issues for duplicates.
- [X] I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.
Overall summary
I have this error on my Signal Desktop
If I click "Fix Now" it goes away for a few hours but then returns. I have duplicated this on a few different installs with different registered #'s/Usernames
Steps to reproduce
- Open Signal Desktop
- Wait
Expected result
No error about the QR code/Username link
Actual result
An error about the QR code/Username link
Screenshots
Signal version
7.9.0
Operating system
Windows 11 Enterprise
Version of Signal on your phone
7.6.2 and 7.7.1
Link to debug log
No response
Hello, sorry this is happening for you. Can you please send us debug logs? (View Menu -> Debug Log)
2 debugs, Before clicking "Fix": https://debuglogs.org/android/7.6.2/7ed113b6ab29a376f927bb9e409a42a4e7d7c89b878f1c9787737fe9e3522dd2 After clicking "Fix": https://debuglogs.org/android/7.6.2/ab9d21825e2efbe05f4a533afcf529eb1512cdfd0cbb1fa57bd692577bc4d103
And Ill try to catch one when the error re-appears.
@alternativesurfer Thanks for this. Looks like this is the Android log. Could you share the Desktop log as well?
Whoops, yeah. Sorry!
https://debuglogs.org/desktop/7.9.0/44fc0b0377b758243ba23b6772ee35edfd7bf759bd4df327b41b66396d2a283b.gz
same issue here using MacOS (log after pressing fix): https://debuglogs.org/desktop/7.11.1/3fb35ed1d00577841e1c6b4ed7b11087748e97b1b6ce398ceaf18e2aef9f91dc.gz
@Theoreticallyhugo did you a link a new desktop/iPad recently? Could you submit a log from your phone, please? Sorry about the issue!
@indutny-signal I'm using signal-cli but linked it not long before getting myself a QR/ username. However I have not been experiencing the issue since my last comment (though it happened to me at least 5 times before that). Therefore I don't think that i have any more helpful logs.
Thank you for your help :D
sad news, celebrated too early... i'm actively using signal on ios, macos and signal-cli (bbernhard/signal-cli-rest-api) for a bot on ubuntu. however i don't really know where to find the logs of that... https://debuglogs.org/ios/7.14.0/feec7efdf3a46a132589bab745b0eaae57a69013d607b13923d434fa9b90751a.zip https://debuglogs.org/desktop/7.12.0/3994a04cd2ce65e3e6233346fa59b39add7345b33fb34c72867a58d918fa30b4.gz
@alternativesurfer Is it the same thing as your original report? You see the warning, you fix it, and then a few hours it comes back? Can you tell us more about your primary Signal device (phone) and all of your linked devices? If we could get a fresh log from each of those, we should be able to track this down. Thanks!
Same as my original report, yes.
Pixel 8 Android 14 (July 9 patch/build)
Linked devices: Win11 Pro machine Ubuntu desktop 24.04 and a signal REST API client (https://github.com/bbernhard/signal-cli-rest-api)
logs Android: https://debuglogs.org/android/7.10.3/5b83505667057c912d2101f428c779ded8e8d5bb675a0cf5107b81f2cad3c1db Windows Desktop: https://debuglogs.org/desktop/7.15.0/f07756d8ff1afdc13ca9ee45d85efc4720c63228f49e85dfd63c7fab49be1277.gz
I'm having this issue too. If I try to fix my username (it forces me to pick a different one, which I don't want to do) and that still doesn't work anyway... I suspect this is somehow related to 11958 5103 This "re-occurred" after trying to fix 11958 by transfering my account to another phone and back to this one. I've had that problem for over a year. 11958 first occurred with this same account last year on a previous install on this same phone (xperia 10iv, android 13, older signal ver) and persists now with Signal 7.11.3 I'm also confused why Signal Desktop is still connected to and working with the "old account" somehow?!? What is needed to fix this and can I be of any use?
@asanghc can you provide debug logs from your desktop and android device?
The same is happening to me right now, on desktop, after transferring signal from my old to my new phone.
- The username message does not appear on my phone
- I had set up signal desktop again, after transferring signal from the old to the new phone
- clicking on fix lets me select my previous username and looks like it is working .. but then does not hide the dialog window nor the warning
Here are my signal on desktop logs (windows 10): https://debuglogs.org/desktop/7.17.0/25b2e61b961af1cf679d022c89206152713343eacc32205df65095b96093fd01.gz
Exactly the same as @lucidBrot . Just transferred to new Samsung phone and re-linked my desktop app and seemed fine. Then noticed there was a signal update on desktop, installed that and presto Username bug....
Bumping this to +1 the issue. I got a new phone yesterday.
Followed the instructions on the phone app and everything transferred over seamlessly.
Desktop client needed to be relinked so I did so. After a few hours, I got the following on the desktop client:
This is odd because I had someone use the QR Code/Link to contact me with my username without an issue despite this error.
Hitting "Fix Now" on desktop does not make the message go away. If anything, it causes the phone to send a message saying the link and QR code have to be regenerated.
Seems there are very few threads online regarding this (or it is challenging to search for).
Happy to send over anything that can help chase this down.
Best, Bash
@basharoot sorry about this; could you share debug logs from your desktop & phone?
@basharoot sorry about this; could you share debug logs from your desktop & phone?
Sure thing! Thanks for putting eyeballs on this.
Desktop Client: https://debuglogs.org/desktop/7.21.0/ab7a126f8e80fd1ad23fd3a1eb6eedfb2a233dedf8c3fb5f0bbeb27214cda0cd.gz
Android App: https://debuglogs.org/android/7.14.1/2a841227e3cda20f0422d49f70400596a78016fbc75b80d5c5872782b9ef907a
Same issue here, just tried switching from one Android to another using the transfer feature (didn't work) and after transferring manually got the "Something went wrong with your username, it's no longer assigned to your account. You can try and set it again or choosea new one." message.
Signal 7.15.4 Android 14
Same issue here. Just switched to a new Android device and re-linked my two laptops. Both say "Something went wrong with your username". No indication of a problem on my new Android device.
Desktop client: https://debuglogs.org/desktop/7.24.1/fdaf4c73f6ea5dd8e7b3b34ab57b381d0b0aea10502cbdc56480efc1a85f0684.gz
Android app: https://debuglogs.org/android/7.16.4/fa555bab2ac572516002fcb2e15ecb891905c8db203c447f5db695342a0f5112
Same issue here, account moved from a Pixel 8 to a Pixel 9 Pro... this was done by backing up, activating on new phone and restoring the backup.
The desktop app was the first to nag, and I'd totally wiped the data and uninstalled on the desktop thinking that this was a linked device issue and a bad data state... but now the Pixel 9 Pro device itself is showing the message.
When I reset the QR code on the device, with the desktop disconnected fully, it resolves it for a short while and then the message returns (on both the mobile device and the desktop app... though not instantly on both, a few days pass and then the message appears on one of the apps and when I check the message is also on the other).
I'm on stock Android but came from GrapheneOS, unsure that this makes a difference.
Adding logs since I'm running into this too. Pixel 9 Pro Fold debug log.
Transferred from Pixel 8 Pro to Pixel 9 Pro Fold using the app. No errors displayed for at least a week, then I noticed the error yesterday in the app. I show no linked devices, but I previously had it connected to Linux Mint desktop. I haven't accessed the desktop app in a very long time, maybe a year.
Adding logs since I'm running into this too. Pixel 9 Pro Fold debug log.
Transferred from Pixel 8 Pro to Pixel 9 Pro Fold using the app. No errors displayed for at least a week, then I noticed the error yesterday in the app. I show no linked devices, but I previously had it connected to Linux Mint desktop. I haven't accessed the desktop app in a very long time, maybe a year.
Clicked on fix now and the error has gone away. I'll update here if it returns. New log
Hello everyone! We believe the issue should be fixed in Signal Android 7.17.2 . Please make sure that both devices run the version above 7.17.2 before doing the transfer to avoid the username/link issues. Thank you for reports!
How do we fix being in this state for those that were operating on latest prior to this fix?
On Mon, Sep 23, 2024 at 1:07 PM Fedor Indutny @.***> wrote:
Hello everyone! We believe the issue should be fixed in Signal Android 7.17.2 . Please make sure that both devices run the version above 7.17.2 before doing the transfer to avoid the username/link issues. Thank you for reports!
— Reply to this email directly, view it on GitHub https://github.com/signalapp/Signal-Desktop/issues/6883#issuecomment-2368740360, or unsubscribe https://github.com/notifications/unsubscribe-auth/ACZZ7KBYNYBZJHBKKMC4C5DZYA4FLAVCNFSM6AAAAABIB4N4EWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRYG42DAMZWGA . You are receiving this because you commented.Message ID: @.***>
@calvin940 Great question! If you were on Android >= 7.17.2 when you encountered the issue - please provide debug logs from both Android (most importantly) and Desktop.
Apologies as I may have not been clear. When I performed this (about a month and a half ago), this fix wasn't in place so I am still having that fix username message. I was asking how do we (people in this current state) fix this issue without having to change our username.
On Mon, Sep 23, 2024 at 2:14 PM Fedor Indutny @.***> wrote:
@calvin940 https://github.com/calvin940 Great question! If you were on Android >= 7.17.2 when you encountered the issue - please provide debug logs from both Android (most importantly) and Desktop.
— Reply to this email directly, view it on GitHub https://github.com/signalapp/Signal-Desktop/issues/6883#issuecomment-2368889272, or unsubscribe https://github.com/notifications/unsubscribe-auth/ACZZ7KGTRLECTGSVO2I6LV3ZYBD6LAVCNFSM6AAAAABIB4N4EWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRYHA4DSMRXGI . You are receiving this because you were mentioned.Message ID: @.***>
Ah, I see. I think clicking the "Fix" button in the UI is the best way forward. You should be able to select the desired username (which could be the same as before) from there! Let me know if it doesn't work!