Signal-Desktop
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signalapp
Messages not syncing across devices
Using a supported version?
- [X] I have searched searched open and closed issues for duplicates.
- [X] I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.
Overall summary
sent several messages from the iOS app. messages didn't show up on my desktop osx app.
Steps to reproduce
don't know - haven't seen this before.
Expected result
message history should be the same across all devices
Actual result
messages sent from ios are missing on the osx app
Screenshots
No response
Signal version
6.47.0
Operating system
OSX 14.2.1 (23C71)
Version of Signal on your phone
6.58.0.9
Link to debug log
https://debuglogs.org/ios/6.58.0/e7fa626e5597de3fac311032d494647d7fb799dceacc731b2b9f68b7a81aafef.zip
Hi @dgobaud , can you share the debug logs from your Desktop client as well? And can you share the sent timestamp of a message that did not appear in Desktop? You can get that from the iOS app by long-pressing the message -> "Info" and then long pressing the "Sent" time.
https://debuglogs.org/desktop/6.47.0/2cc2b38c012f2a0560b5744ac121abaf02f022b125a82e527bd18a2ce21ebb92.gz
it happened with many messages - 2 examples:
- new message sent to an individual
1707701354213
- multiple messages sent to a group - some examples
1707682600749 - one of the first ones yesterday sent from ios not on desktop
now like 11 more messages and this is the 13th 1707741216316 all didn't show up on desktop
@dgobaud thanks for your patience; we've identified the underlying issue (a combination of potentially spurious powerMonitor events and intermittent network connectivity) and have plans to mitigate it. Thanks for your report and apologies for the inconvenience!