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Published 20 hours ago • verified publisher icon signalapp

unread notification count is wrong and won't go away

Open dgobaud opened this issue 9 months ago • 9 comments

  • [x] I have searched open and closed issues for duplicates
  • [x] I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.

Bug Description

notification count is stuck on 2 should be 0

Steps to Reproduce

no idea

Actual Result:

unread notification count shows 2 - should be 0. this started last night on 2 different osx computers

Expected Result:

should be 0

Screenshots

image

image

Platform Info

Signal Version:

6.36.0 production (Apple silicon)

Operating System:

OSX 12.3 (21E230)

Linked Device Version:

iOS 6.46.1.0

Link to Debug Log

https://debuglogs.org/desktop/6.36.0/8489aa8d26d48d6a49926da43ff4d95911bfbfa1c8e05ae5bb8d47f47311ab2b.gz

iOS https://debuglogs.org/ios/6.46.1/5a91a2a441bcec47e396664348da11f3ca3f42785e50c26c1f0fe6a7d9b78435.zip

dgobaud avatar Oct 29 '23 19:10 dgobaud

Hi @dgobaud, if you type !unread in the search box, do you see any chats with unread messages?

trevor-signal avatar Oct 30 '23 14:10 trevor-signal

that's cool didn't know about that! that shows it - someone did a safety number update but it didn't push the chats to the top so could only see them with !unread

image

dgobaud avatar Oct 30 '23 14:10 dgobaud

We'll review the desired behavior here; thanks for investigating!

trevor-signal avatar Oct 30 '23 15:10 trevor-signal

I also ran into this, having apparently 1 unread message for the past month or so. Using @trevor-signal's trick I found the offending thread, a single message, also safety number-related, from March 2022! On all of my other devices this same thread was marked as read; I'm not sure why it spontaneously became unread on my desktop. (Windows 10 Pro 19045.3693, Signal Desktop 6.40.0 production)

patricklucas avatar Dec 02 '23 10:12 patricklucas

Chiming in:

I've been piling up unreads due to this problem for ... years? and got up to like 70 mystery unreads. I finally figured out that it was safety number changes in long-silent group chats, came here to file a bug, and found this thread.

The !unread search trick has allowed me to find all the offending group chats and mark them read. Inbox zero, baby!

In case it's relevant: I'm on the Linux client, version 6.42.0

orborde avatar Dec 29 '23 07:12 orborde

Was this resolved? Have a persistent unread message that wont go away, only shows on desktop app. No matter what I do I can't get Signal to mark as read. ¯_(ツ)_/¯

travis-symbolscape avatar Mar 21 '24 02:03 travis-symbolscape

What conversation(s) do you see when you type !unread in the search bar?

scottnonnenberg-signal avatar Mar 21 '24 17:03 scottnonnenberg-signal