Incoming calls does not enable Echo Cancellation for remote users. Remote users hears themselves.

[bitlite]

Guidelines

• [X] I have searched searched open and closed issues for duplicates
• [X] I am submitting a bug report for existing functionality that does not work as intended
• [X] This isn't a feature request or a discussion topic

Bug description

It seems that Signal is not initiating Echo Cancellation on incoming calls.
When my partner calls me via signal video and audio call, she always says she can hear herself echo back to herself. I hang up then when I initiate the call back to same person and the Echo Cancellation is working correctly. It seems like the echo cancellation works outgoing but not working well on outgoing calls. My phone is a TCL 20 Pro 5G using the latest android 12 with TCL UI V4.05EGM

Screenshots

No response

Device

TCL 20 Pro 5G

Android version

12 Build 16 / TCL UI v4.0.

Signal version

7.27.1

Link to debug log

When I dial out.. https://debuglogs.org/android/7.27.1/912da2d7ac84a5bb3a6588932228751dd55cc8e404dd69ae354ac8a98fdc5018

When I get incoming call it echoes here in my last call. https://debuglogs.org/android/7.27.1/49804a786e77da39e907fe4ec8ab9579c3dedb95585568ce523265be356cb4f6

[bitlite]

From partner's video call, the issue stems from the video call opening up the audio via speaker without echo cancellation. https://debuglogs.org/android/7.27.1/9fb82fdf02505f3d0770df0f6e820d9960f791a38dc1819fb0c2c7b3b3db1b8b

After playing around, when a video call is initiated and accepted as video call on remote end, the call without echo cancellation starts. When initiating audio call only enables echo cancellation and this ends up working correctly. Therefore, the issue is will placing / receiving a video call.

[bitlite]

Additionally, if I start a video call from partner's phone Samsung A53, on my phone I accept Video call and it echoes. I then turn off the speaker to device instead and echo cancellation seems to start working.

[jim-signal]

@bitlite We've added your device to the config to use different audio settings. Can you confirm if it has helped, or not? Thanks.

[glocalglocal]

Similar situation here. A friend using an Oppo A72 video called me and I could hear my voice. But when I called her back there was no echo. It happened before with the same friend.

[mtang-signal]

Similar situation here. A friend using an Oppo A72 video called me and I could hear my voice. But when I called her back there was no echo. It happened before with the same friend.

Hi! What phone are you using and would you be able to provide debug logs?

[glocalglocal]

Hi! What phone are you using and would you be able to provide debug logs?

I am using a Moto g73. To be clear, I am the one hearing the echo. The Oppo A72 user doesn't. Here are my debug logs.

[mtang-signal]

I am using a Moto g73. To be clear, I am the one hearing the echo. The Oppo A72 user doesn't. Here are my debug logs.

Thanks for the logs :). If possible, it'd also be really helpful if you could get logs from the other person (since you are hearing the echo, we'd have to investigate what their device is doing).

[glocalglocal]

I am using a Moto g73. To be clear, I am the one hearing the echo. The Oppo A72 user doesn't. Here are my debug logs.

Thanks for the logs :). If possible, it'd also be really helpful if you could get logs from the other person (since you are hearing the echo, we'd have to investigate what their device is doing).

Here it is for the Oppo A72.

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[stale[bot]]

This issue has been closed due to inactivity.