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Transfer from Android device not working

Open Somamint opened this issue 1 year ago • 4 comments

  • [x ] I have searched open and closed issues for duplicates
  • [ x] I am submitting a bug report for existing functionality that does not work as intended
  • [ x] I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
  • [ x] This isn't a feature request or a discussion topic

Bug description

Transfer from Android device not working: I try to transfer my chats from my Old Phone to a new phone. But both Phones can not find each other.

Steps to reproduce

Open Signal on both Phone Click "Transfer from Android Device On the other Phone "Transfer Account" Let both Phone find each other

*Actual result: error can not find other device. Expected result: Both Phones should find each other

Screenshots

Device info

Device: Samsung Note 8 to Samsung Note 9 Android version: from Version 9 (Note 8) to 13
Signal version: Note 8 (7.14.1) to Note 9 (7.9.6)

Link to debug log

Somamint avatar Aug 23 '24 10:08 Somamint

@Somamint Please add logs of both phones to help devs to investigate the issue! Nevertheless it could help to remove known devices/groups from wifi-direct in your os settings.

UserX404 avatar Aug 23 '24 10:08 UserX404

Hi! Yes, if you could share debug logs, we can more easily look into this issue.

mtang-signal avatar Aug 23 '24 17:08 mtang-signal

I tried. But the the old Phone Note 8 does not open logs. I keeps loading the logs. And the new phone has only the option to transfer. There is no log option.

Somamint avatar Aug 23 '24 20:08 Somamint

https://debuglogs.org/android/7.14.2/bfdbfc6591a2cfc93a55e8455886800ef40d5f0a51aa86c32df3407a6424f259

From the old phone

Somamint avatar Aug 25 '24 09:08 Somamint

Note 8 (7.14.1) to Note 9 (7.9.6)

Why is the version on the Note 9 older?

lucasmz-dev avatar Sep 19 '24 11:09 lucasmz-dev

I also run into this again but after several atempts i noticed the phoned were at different versions. It would be nice to have such informations on screen like a text note "Make sure you updated to latest version."

UserX404 avatar Dec 19 '24 19:12 UserX404

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

stale[bot] avatar Feb 17 '25 21:02 stale[bot]

This issue has been closed due to inactivity.

stale[bot] avatar Feb 24 '25 21:02 stale[bot]