Bubbles not working on Samsung A55 5G

[burtek]

• [x] I have searched open and closed issues for duplicates
• [x] I am submitting a bug report for existing functionality that does not work as intended
• [x] I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
• [x] This isn't a feature request or a discussion topic

---

Bug description

Bubbling does not work on A55 5G with Android 14 / OneUI 6.1 / April 2024 Security Patch

Steps to reproduce

• no bubbles appear when getting message
• using "Open bubble" from chat's menu only shows empty notification, no bubble appears

Reopening after #13325 as per https://github.com/signalapp/Signal-Android/issues/13325#issuecomment-2067022409 as it's still not working with April Security patches for me.

Screenshots

App, notification appears. No bubbble	Notifications list

Device info

Device: Samsung Galaxy A55 5G Android version: Android 14, April Security Patch Signal version: 7.5.2 (edit: same with 7.6.2)

Link to debug log

https://debuglogs.org/android/7.5.2/baa105db6e3c9d89607ad3ebeeb6c0d9a3c316543db42ff19224316f4053441d - right after clicking "Open bubble" option

[oliszymanski]

I don't think that this is an app issue but an Android setting that you can turn on/off if you like. Here's what I found and could help you: https://www.reddit.com/r/signal/comments/ntvwvw/disable_chat_bubbles/?rdt=59458

My answer is also based on this post oczywiście 😁

[burtek]

@oliszymanski tried that and multiple other things from the Internet already, nothing works. Seems to me like my phone got no update from Samsung unbanning Signal bubbles

[alex-signal]

Unfortunately we can't do anything about OEMs blocking certain APIs from us other than to let people know to double check app permissions and trying to talk to OEMs 🤷🏻

[burtek]

@alex-signal aware of that, but opened this as per linked comment

If any new issues with Bubbles arise, please file a new GitHub issue

[GBT7]

Adding to this thread because it also affects the A53 5G with all the latest updates. It may be that A-series phones are deprioritized in certain updates. Here's hoping it'll come as a patch in a month or so, because it's extremely confusing that they would only patch their flagships with this.

[nicholas-signal]

I have had bubbles working successfully on my Samsung A51, A54, and S24 Ultra here in the USA. I have come to believe that the worldwide rollout is solely under Samsung's control.

[GBT7]

In that case I'm still patiently waiting for them to roll it out to Canada.

[burtek]

Just for reference, May 2024 and June 2024 releases for A55 5G in Poland do not fix the issue. Samsung is middle-fingering us.

[burtek]

@alex-signal

Unfortunately we can't do anything about OEMs blocking certain APIs from us other than (...) trying to talk to OEMs

From https://github.com/signalapp/Signal-Android/issues/13325#issuecomment-2067022409 I understood it has already been discussed with Samsung and that they whitelisted Signal

we have cooperated with Samsung to restore Bubble privileges to Signal

I'm just saying that seems to be a lie on their part as I don't believe they did that fully in all OS versions/for all devices... Is there any point of contact that we as users can try to talk to Samsung? Tried reporting this as issue from in-phone menu, but so far no luck (and no response)

[nicholas-signal]

Hello all,

I have received a request for logs from Samsung from one of the affected devices. Please follow the instructions Samsung has provided below so that the Samsung engineers can take a look:

Please follow the given procedure to collect the logs: a) Dial *#9900#, Delete Dumstate/logcat

b) Dial *#9900#, Select Debug Level to MID. This restarts the device.

c) Reproduce the issue (receive a message on the Signal app and check that bubbles are not working)

d) Again dial *#9900# and press “Run Dumpstate/logcat”

e) When it is finished press “Copy to SD Card (include CP Ramdump)

f) In the main (root) directory of the device file system, please look for the directory 'log'. That directory would contain the dupmstate log file generated, having the name format: dumpState_<DEVICE MODEL>_<TIMESTAMP>

A screen recording of the issue taken at the same time as recording the logs would be helpful as well.

Thank you for your patience!

[GBT7]

I tried following the steps above but it couldn't save the log because it said it doesn't have permission to access storage...

so now I need to figure out if that specific issue is my fault or Samsung's. I'm trying to see if I disabled something I shouldn't have.

[burtek]

Don't worry, I'm gonna share my logs tomorrow.

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[stale[bot]]

This issue has been closed due to inactivity.