signalapp
No notifications on messages and calls for Android and iOS
- [ x] I have searched open and closed issues for duplicates
- [ x] I am submitting a bug report for existing functionality that does not work as intended
- [ x] I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
- [ x] This isn't a feature request or a discussion topic
Bug description
Lots of times there is no notifications on new messages or calls on Android and iOS; specially Android. When you check your phone, you could see a missed call notification. This happens randomly, but certainly if Signal has not been used for sometime, even for few hours. Background activity is allowed and battery optimization is disabled.
This report could be relevant: #9533
Device info
Device: Samsung Galaxy A52 with /e/OS ROM & the stock ROM too. Android version: 13 Signal version: 7.3.1
Link to debug log
Hi! Could you please include a debug log? If you don't wish to share one here, you can email a link to one via the app or directly to support at signal dot org. Please be sure to also mention this issue number.
This is the log from the recipient's phone: Receiver-signal-log-1713199986762.zip
This is the log from the caller's phone: Caller-signal-log-1713200072238.zip
I have similar issue. After a period of inactivity, signal stops notifiyng about messages. Messages and notifications pop up only after manually starting signal. No battery restrictions, data saver off. OnePlus 5t with Lineage 20 (android 13). 20-20240205-microG-dumpling. Works on identical phone with original firmware.
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.
![stale[bot] avatar](https://avatars.githubusercontent.com/in/1724?v=4 "Published by a pub.dev verified publisher"){kind=small}
This is issue it not limited to messages only but calls too.
@alex-signal is there anything interesting in the logs?
I have experienced this bug for ages in the Android client. I get all the messages but no notification sound/vibration. All settings seem to be correct and I'm not using battery optimising on the app. I really hope to be able to resolve this cos I've missed so many important msgs because of this bug.
OnePlus 7T, Android 12
@Brog33 Hi! Could you please upload a debug log? We've changed a number of things with how notifications work here but unfortunately sometimes device version / manufacturer prevent things from happening properly.
@Brog33 Hi! Could you please upload a debug log? We've changed a number of things with how notifications work here but unfortunately sometimes device version / manufacturer prevent things from happening properly.
Here you go. Hope you can figure it out. Just did a quick peek and saw this.
[7.11.4] [37656] 2024-08-02 10:43:53.601 GMT+02:00 I NotificationFactory: Security exception when posting notification, clearing ringtone [7.11.4] [37656] 2024-08-02 10:43:53.603 GMT+02:00 I DefaultMessageNotifier: threads: 1 messages: 3 [7.11.4] [37656] 2024-08-02 10:43:53.604 GMT+02:00 E DefaultMessageNotifier: Notifications should be showing but are not for 1 threads
Did you figure it out? Let me know if I can assist with more logs or testing.