SYM not working with self service plus

[mani2care]

SYM not working with self service plus

find the attached log:

Setupyourmac.log

[dan-snelson]

Greetings, @mani2care.

Will you please elaborate on "not working with self service plus."

[TechTrekkie]

Seems to work fine for me

[ScottEKendall]

I think the issue that he is seeing is that it will not find the SS+ (custom) icon on the system. I can replicate on my machine (running from JAMF Beta server), so I ONLY have SS+ installed...

[ScottEKendall]

ahh! found the issue!

Self service.app will show this:

❯ "package_validation_level" = 1; "remote_assist_enabled" = 1; selfServiceUsersMap = { 502 = "Scott.Kendall"; }; "self_service_app_path" = "/Applications/Self Service.app";

while Self service + shows this:

"package_validation_level" = 1; "remote_assist_enabled" = 1; selfServiceUsersMap = { 502 = "Scott.Kendall"; }; "self_service_plus_path" = "/Applications/Self Service+.app";

I will try to submit a PR for this when I get a chance

[TechTrekkie]

I’ll be working on some updates today and will probably include this. On Aug 27, 2025, at 5:53 AM, Scott Kendall @.***> wrote:ScottEKendall left a comment (setup-your-mac/Setup-Your-Mac#169) ahh! found the issue! Self service.app will show this: ❯ "package_validation_level" = 1; "remote_assist_enabled" = 1; selfServiceUsersMap = { 502 = "Scott.Kendall"; }; "self_service_app_path" = "/Applications/Self Service.app"; while Self service + shows this: "package_validation_level" = 1; "remote_assist_enabled" = 1; selfServiceUsersMap = { 502 = "Scott.Kendall"; }; "self_service_plus_path" = "/Applications/Self Service+.app"; I will try to submit a PR for this when I get a chance

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