public-roadmap [Home Depot API] Home Depot Search completely down today

I have over 100 failures and 1 success today. The search has been down all day, which has had a pretty big impact. I usually expect it to work again after an hour, but being down for such a long time is worrying.

Oct 23 '25 00:10 JoshRasberry

Hi @JoshRasberry, thanks for reaching out about this. We’re very sorry for the inconvenience this has caused. I’ll prioritize this issue, and we’ll share updates here as soon as they’re available.

Oct 23 '25 00:10 NateSkiles

May be related to #3148.

Oct 23 '25 00:10 NateSkiles

Another report:

Front

Oct 23 '25 01:10 NateSkiles

More reports:

Intercom Front

Oct 23 '25 14:10 alexbarron

More reports:

Front

Oct 23 '25 16:10 sonika-serpapi

Thank you for opening this issue @JoshRasberry, and thanks for keeping track of reports @NateSkiles, @alexbarron and @sonika-serpapi

The Home Depot Search API now it working normally:

The Home Depot Product Review API now it working normally:

We are now working on getting Home Depot Product API back to working normally.

Please let me know if you find any issues with Home Depot Search API and Home Depot Product Review API I'll update this ticket as soon as Home Depot Product API is also fixed.

Oct 23 '25 20:10 mikemorcerf

It's taking for ever to load and then filed and i have to try more than 10 times to get 1 Product

Oct 23 '25 21:10 marksadik

Thanks, @marksadik.

@mikemorcerf Reopening, Product Reviews is timing out, and search is sitting at 50% success rate.

Oct 23 '25 21:10 NateSkiles

@mikemorcerf @NateSkiles

Oct 23 '25 22:10 marksadik

Thank you for the search result @marksadik

Search Inspect Link

Oct 24 '25 01:10 jbcoventry

Another report:

Intercom

Oct 24 '25 14:10 oceansize

Hi,

Is there any updates here?

it's been 4 days on the same issue

Oct 25 '25 07:10 marksadik

Hi @marksadik. Our engineers have created a pull request to improve this. It's still under review. We'll share updates here. Thank you for your patience.

Oct 25 '25 07:10 hilmanski

Hi @hilmanski,

Thanks for the update, out process are delayed because of the api issue

Oct 25 '25 21:10 marksadik

Good morning,

Any updates here?

Oct 26 '25 18:10 marksadik

A customer reported this issue:

Intercom

Oct 27 '25 00:10 jbcoventry

Thank you for bringing this to our attention @marksadik and thanks for keeping track of our clients affected @jbcoventry, @oceansize, @hilmanski.

The latency issue has been addressed. Please let me know if there are any further issue. We will now work on getting Home Depot Product API and Home Depot Product Reviews API back to working normally.

Playground example

Oct 27 '25 20:10 mikemorcerf

I updated the users who have reported this issue about search working again.

Oct 28 '25 06:10 jbcoventry

@JoshRasberry Just tagging you to make sure that you saw Mike's update above. Thank you for bringing it to our attention.

Oct 28 '25 06:10 jbcoventry

Thank you @marksadik and @JoshRasberry for bringing this issue to our attention. I'd like to report that the Home Depot Product API is now also working normally. Playground

Oct 29 '25 21:10 mikemorcerf

Contact when Reviews is also fixed:

Intercom

Oct 31 '25 05:10 jbcoventry

Thanks for reporting it here, @jbcoventry. Home Depot Product Reviews latency issue has been resolved. Please let me know in case there's any degradation or another issue arrises.

Playground