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[Google Trends API] Performance Degradation

Open AutumroseS opened this issue 3 months ago • 38 comments

Google Trends API is taking a long times for queries as well as timing out for some.

Status page shows a spike for response times: Image

Internal links: Intercom | Search Inspect

AutumroseS avatar Sep 02 '25 17:09 AutumroseS

Another customer reported this:

Intercom

NateSkiles avatar Sep 02 '25 19:09 NateSkiles

More reports:

Front Front Front Intercom

alexbarron avatar Sep 04 '25 13:09 alexbarron

Another report:

Intercom

oceansize avatar Sep 04 '25 13:09 oceansize

Another user has reported this: Intercom

AutumroseS avatar Sep 04 '25 14:09 AutumroseS

Another user reported this:

Intercom

sonika-serpapi avatar Sep 04 '25 17:09 sonika-serpapi

A customer reported this:

Intercom

Please also notify this customer when fixed:

Intercom

jbcoventry avatar Sep 05 '25 07:09 jbcoventry

More reports:

Intercom Front

alexbarron avatar Sep 08 '25 08:09 alexbarron

Another report:

Intercom

oceansize avatar Sep 08 '25 15:09 oceansize

Another report:

Front

sonika-serpapi avatar Sep 08 '25 17:09 sonika-serpapi

Another report: Intercom

AutumroseS avatar Sep 09 '25 14:09 AutumroseS

More reports:

Intercom Intercom

marm123 avatar Sep 09 '25 14:09 marm123

Another customer reported this:

Intercom

schaferyan avatar Sep 09 '25 17:09 schaferyan

Another report: Front

AutumroseS avatar Sep 09 '25 17:09 AutumroseS

Apologies for the inconvenience caused by the Google Trends performance degradation over the past week. We have been monitoring Google Trends closely and observed that performance consistently starts degrading around 07:00 UTC and continues until approximately 20:00 UTC. During this period, we manually tested various queries directly in Google Trends and saw a significantly higher error rate than usual. On the other hand, we also tested different sets of proxies and various settings, but didn't see improvement. Based on this, we concluded that the issue has more to do with the endpoint we are using, which is supported by the unusual number of errors coming from Google itself.

In parallel, we have been testing alternative approaches, and the good news is that we’ve identified a probable solution. Implementing it will require a revamp of the current solution, thus we need more time to harden the prototype into a production-ready system and validate it through thorough testing. During this period, similar disruption should be expected. Where possible, we recommend scheduling requests outside of the degradation window to minimize impact. We appreciate your patience and understanding as we work to deliver the solution. We’ll share updates here as soon as we have more to report.

tanys123 avatar Sep 10 '25 08:09 tanys123

Another report:

Intercom

oceansize avatar Sep 10 '25 09:09 oceansize

Another report:

Front

oceansize avatar Sep 10 '25 09:09 oceansize

Another report:

Intercom

oceansize avatar Sep 10 '25 09:09 oceansize

Another report: Intercom

AutumroseS avatar Sep 10 '25 17:09 AutumroseS

Few more reports:

Intercom Intercom - They mentioned it is critical for their application, and is blocking some important functionalities. Intercom

sonika-serpapi avatar Sep 10 '25 19:09 sonika-serpapi

Another user reported this

Front

schaferyan avatar Sep 11 '25 00:09 schaferyan

Another report:

Front

oceansize avatar Oct 13 '25 15:10 oceansize

More reports:

Intercom Intercom Intercom

alexbarron avatar Oct 14 '25 09:10 alexbarron

Another report:

Intercom

marm123 avatar Oct 14 '25 12:10 marm123

Another report:

Intercom

oceansize avatar Oct 20 '25 12:10 oceansize

Another report:

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oceansize avatar Oct 21 '25 15:10 oceansize

Another report:

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Gsosa2703 avatar Oct 21 '25 15:10 Gsosa2703

Customer followed up:

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alexbarron avatar Nov 03 '25 09:11 alexbarron

Another report:

Intercom

oceansize avatar Nov 03 '25 12:11 oceansize

Another report:

Intercom

sonika-serpapi avatar Nov 03 '25 18:11 sonika-serpapi

Customer report:

Intercom

jbcoventry avatar Nov 04 '25 06:11 jbcoventry