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Published 7 months ago • verified publisher icon seanmcne

DoNotAutotrackEmail setting affects personal setting no email messages

Open meetse opened this issue 2 years ago • 1 comments

Hi,

Have you noticed that if you turn DoNotAutotrackEmailin option to true and revert back to false, personal setting no email messages disappears?

Personalsettings.docx Do you happen to know how to get that setting back?

meetse avatar Nov 22 '23 06:11 meetse

I don't have a recent personal experience with this setting but I'll refer back to the KB - the KB seems to indicate:

  • True: The option "No Email Messages" becomes an option in the dropdown
  • False: There is not an option of "No Email Messages" in the dropdown

Given the KB and the way it's written, I'd expect the option to appear when the setting is 'true' and the option to disappear when the setting is 'false', and I would hope the option would come back if set to 'true' again.

https://support.microsoft.com/en-us/topic/orgdborgsettings-tool-for-microsoft-dynamics-crm-20a10f46-2a24-a156-7144-365d49b842ba

image

If this isn't working as expected, I might suggest to contact support to find out if there was a change in the intent or functionality of this setting.

seanmcne avatar Nov 28 '23 15:11 seanmcne