Plex Watchlists disappearing

[bootsofglory]

Description

Every few weeks my users' Plex Watchlists disappear from Overseerr. Having them re-login back to Overseerr using their Plex account fixes the issue temporarily but they always end up disappearing again eventually. The logs state a 401 error so it seems the stored credentials are expiring.

Version

1.32.5

Steps to Reproduce

1. Log into Overseerr using Plex to allow it to view watchlists
2. After not logging into Overseerr for about 3 - 4 weeks, Overseerr no longer seems to have access to the watchlists
3. Re-logging into Overseerr with Plex allows watchlists to be viewed again

Screenshots

No response

Logs

2023-05-31T01:35:05.098Z [error][Plex.TV Metadata API]: Failed to retrieve watchlist items{"errorMessage":"Request failed with status code 401"}

Platform

desktop

Device

PC

Operating System

Unraid

Browser

Edge

Additional Context

I am running the Linuxserver Overseerr docker container on my Unraid server. I use Nginx Proxy Manager as a reverse proxy to allow my users WAN access to Overseerr.

Code of Conduct

• [X] I agree to follow Overseerr's Code of Conduct

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[ericvoshall]

I have the same issue.

[tubbo]

I'm also having this issue, it's been going on for a few weeks. Plex Watchlist items aren't being retrieved anymore at all.

[wznazir]

Experiencing the same issue

[bweezy21]

same here

[AlFontal]

This seems to be happening for me too now?

[fabiengagne]

It's happening to my installation too. I'm using docker image sctx/overseer with a persistent volume for it's configuration. I'm currently using version 1.33.2 but I was using earlier versions before (I don't know exactly when the loss of sync occurred).

Hypothesis: I'm wondering if perhaps Overseer looses the credentials when we update the docker image and then restart(recreate) the docker image. I haven't tested this hypothesis.

[Mark7563]

Happening here now too. Plex and Overseerr up to date. Been a few days. 401 Error.

[danshilm]

There's nothing we can do here unfortunately afaik. Fetching the watchlists for users requires their token, and that token has an expiry date. Nor can we request a more long-lived token. Afaik the lifespan of that token is 2-3 months. That's also why even the admin has to sign in with Plex from time to time.

[bweezy21]

I know this is old but saw this commit on the sonarr GitHub. Could be a solution here as well?

https://github.com/Sonarr/Sonarr/commit/93bd8543b158c952b50e56d4339e4a3c699770b0

[fabiengagne]

@danshilm could you have a look at @bweezy21 code suggestion?