dev icon indicating copy to clipboard operation
dev copied to clipboard

Published 20 hours ago • verified publisher icon sannybuilder

runtime error

Open untitled-1111 opened this issue 2 years ago • 12 comments

system: windows 8.1 x64 image

untitled-1111 avatar Sep 30 '22 01:09 untitled-1111

This message alone isn't helpful. Can you provide more information?

x87 avatar Sep 30 '22 01:09 x87

This message alone isn't helpful. Can you provide more information?

Hmm. I have windows 8.1, used to use windows 10, no errors.

untitled-1111 avatar Oct 06 '22 11:10 untitled-1111

What version of Sanny Builder you have? Have you modified any files in Sanny Builder data directory? What do you do when this error occurs? Can you provide sanny.log file?

x87 avatar Oct 06 '22 12:10 x87

What version of Sanny Builder you have? Have you modified any files in Sanny Builder data directory? What do you do when this error occurs? Can you provide sanny.log file?

The version is the latest, I didn't modify the files, I just ran the program. Log attached sanny.log

untitled-1111 avatar Oct 07 '22 10:10 untitled-1111

according to the log you run 3.8.1.6268. latest version is 3.8.2.6275

can you check 3.8.2 and if the error still occurs provide sanny.log file

x87 avatar Oct 07 '22 22:10 x87

according to the log you run 3.8.1.6268. latest version is 3.8.2.6275

can you check 3.8.2 and if the error still occurs provide sanny.log file

the log doesn't show correctly, I have the latest version

untitled-1111 avatar Oct 14 '22 15:10 untitled-1111

That log file is not relevant to the screenshot that you provided. The date, version and error address are not matching.

I need more information, ideally a video showing how you run sanny builder and the content of sanny.log file immediately after it

x87 avatar Oct 14 '22 19:10 x87

That log file is not relevant to the screenshot that you provided. The date, version and error address are not matching.

I need more information, ideally a video showing how you run sanny builder and the content of sanny.log file immediately after it

https://youtu.be/Juy5_ddGSRw

untitled-1111 avatar Oct 15 '22 21:10 untitled-1111

Can you try to install to a new directory? Some files in the existing directory might have been corrupted and even with fresh install you still use them.

x87 avatar Oct 16 '22 22:10 x87

Also question: was any previous version of SB working on Windows 8.1?

x87 avatar Oct 16 '22 22:10 x87

Can you try to install to a new directory? Some files in the existing directory might have been corrupted and even with fresh install you still use them.

I tried to install it in another directory, but it didn't work. it only worked on windows 10

untitled-1111 avatar Oct 26 '22 09:10 untitled-1111

I was able to reproduce a similar crash with invalid mode.xml file. Sanny was unable to display a proper message and log the error because the application was not created yet.

in my case it was invalid XML syntax. I'm not sure if the error in this ticket is related to it, but reinstalling Sanny may help

x87 avatar Aug 05 '23 00:08 x87