newletter: email plus sign is stripped out in email

[Lehnerr]

Issue

Hi. we've created a email Template for Campaing with a plus sign in it. i.e. telefonnumber: "+43 1 6" When we send out the campain email the plus sign is stripped out

Expected Behavior

Plus sign should be sent.

Actual Behavior

Plus sign is stripped out

Possible Fix

.

Steps to Reproduce

1.create newsletter campaign 2.create marketing email and new template put + in subject, html_body and body 3.send test mail 4.

Context

Your Environment

• SuiteCRM Version used: 7.11.13
• Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)):
• Environment name and version (e.g. MySQL, PHP 7): php 7.2
• Operating System and version (e.g Ubuntu 16.04): ubunto 18.04

[Mac-Rae]

Hi @Lehnerr,

We haven't been able to replicate this issue in the most recent versions of SuiteCRM such as 7.10.x or 7.11.x. If you believe this to be an issue still, please leave a comment explaining further steps to reproduce otherwise this issue will be closed.

Thanks :+1:

[Lehnerr]

Hi.

I checked in new installation, there is it no poblem. Maybe a problem in the upgrades I've done. Any hint where I can check, pls? kindest regards Robert

[pgorod]

@Lehnerr maybe something older you have in custom folder that is overriding some newer file in core. Anything that might affect Email templates modules, or Campaigns...?

[Lehnerr]

I've found the the reason. and it is reproduceabel in a new 7.11.13 system. As soon I just create a tracker url ( I'm not using it in the mail template) the + sign is stripped out of the mail.

Can you pls try to reproduce.

regards Robert

[samus-aran]

Hey @Lehnerr

If you are able to provide more explicit steps that will help the team like you did for the original issue:

Steps to Reproduce

Thanks

[Lehnerr]

Hi. I've installed fresh 7.11.13 system on Ubunto 18.04 with php 7.2. I've configured Mailsettings, with bounce Mailbox, and all Steps that I can send the email. All is standard. I've created a test contact which has a Mailbox in my mailsystem. I've created newsletter campain. In the wizzard I created a new marketing email. in the new mail templated I typed in the plus sign (+) in subject and all bodies. Then I added the contact to the test contact list and send the makteing email as test. The + sign was in the received email . Then I created in the Markting email a trackerURL. I don't added it in the template, just added to the campain. I send the mail as test again, and the + sign disappears in the received email. When I delete the TrackerURL and send it again. The + sign is back.

So problem is in handling the trackerURL regards Robert

[pgorod]

Then I created in the Markting email a trackerURL. I don't added it in the template, just added to the campain.

Where is this exactly? In the wizard, templates tab? Or somewhere else?

[Lehnerr]

There are 2 Ways: 1.DetailView:

or 2. Wizzard:

[HRTechAdvisor]

I too just discovered this bug in our ver.13 - anyone know if it's been fixed?

[waldektroc]

Still not fixed in 8.5.1

This bug is annoying because plus sign is used as a part of internatioinal phone number.