QuickDesk

The help desk software for small companies which are into customer support.

License

An alternative Commercial License can be purchased for projects and applications requiring support. Please visit https://tutexchange.com/free-open-source-projects/free-help-desk-software/ for details.

Credentails

Video

Features

• Login
• Create User
• Create Ticket
• Dashboard with Status Counts
• View All Tickets
• Ticket History
• Knowledgebase
• Delete & Restore Ticket
• Replying on Ticket
• Reports
• Escalation
• Notification
• Masters
• View All Roles
• Managing Menu Category,Menu,SubMenu
• Adding and Managing Users (Users, Agent, Agentadmin, Hod, Admin)
• Setting up SMTP
• General settings
• Adding Holiday and Managing it
• Configuring Business Hours
• Assign Category and Business Hours to AgentAdmin & HOD
• Configuring SLA policies
• Setting Default Ticket Count for Agents and Auto Closing Ticket Hours
• Managing Cache
• Auto process of ticket Allocation , Notification ,Overdue,Escalation,Closing

Roles

User Role

Agent Role

About Platform Used

Entire Application using Microsoft visual studio 2015 with SQL Server 2019. Frame worked used is ASP.NET MVC 5 and language is C# and Dapper, Entity Framework as ORM and Repository Pattern. Microsoft visual studio 2015 with Update 3.

Link to download VisualStudio

https://www.visualstudio.com/vs/older-downloads/

Link to download Microsoft SQL Server 2019

https://www.microsoft.com/en-us/sql-server/sql-server-downloads

External packages which are used in this Project

1. AutoMapper
2. CaptchaMvc
3. ELMAH
4. EPPlus
5. Unity
6. Unity.Mvc
7. EntityFramework
8. Bootstrap

Design Templates

https://colorlib.com/polygon/gentelella/

Encryption Library

1. SHA512
2. AES

Project Documents with Screen

Project Description Document

SuperAdmin Document

Admin Document

Agent Document

AgentAdmin Document

HOD Document

User Document