cocalc
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Subscription cancellation without clear reason
Ticket 15633. Some of the last transactions:
- There was an issue with automatic payments and several renewal charges did not go through.
- Then the subscription got automatically cancelled, which makes sense
- There was a manual top-up on July 1 and I find it strange that after this credit the balance became negative $2.50.
- 5 seconds later the subscription was resumed.
- On July 13 the subscription was renewed
- 180 milliseconds after renewal it was cancelled. I do not see any evidence that an attempt to charge the credit card was done in Stripe.