when cancelling a subscription, add a way for users to explain why

[williamstein]

Here's how it works on amazon.com:

I wonder what a good list of options would be for cocalc subscriptions?

[novoselt]

Some options:

• I no longer need cloud computing ("I no longer use CoCalc" is too vague)
• I found a similar product at better value
• A feature that I need is missing
• Not happy with my experience
• Other

In all cases it would be nice to ask to elaborate, especially on missing features and negative experience!

[novoselt]

This is highly valuable to understand the steady user base. And in particular we need to tell the difference between users cancelling a subscription and a script cancelling a subscription because of non-payment. (Deleting or banning a user are probably other possible reasons.)

[williamstein]

This seems relatively easy, except there are things left unanswered, e.g., where do we store this data? how do admins get informed of the results?

[novoselt]

Where to store - with the subscription itself, the same record that stores start/cancel/resume dates etc. Fixed choices may be fine just there, while for "Other" it would be nice to send an email to admins or something similar.

[williamstein]

for "Other" it would be nice to send an email to admins or something similar.

There's nothing implemented to "send a message to admins", so I'll make a ticket for that -- there's many choices for how that could work. #7804