App (v1.27.2) closes frequently on Monterey (12.2.1)

[hjrrockies]

I have been using Multitouch on Catalina for about a year, and finally upgraded to Monterey. Ever since the update, Multitouch closes/crashes frequently, most commonly after a sleep/wake cycle. I have tried restarting my machine, but I still get the same issue. To be clear: the app itself closes (the icon disappears from the menu bar), and I have to restart it manually. I have the "restart on wake" setting turned on.

Here is my debug info: Multitouch: 1.27.2 (157) macOS: Version 12.2.1 (Build 21D62) Model: MacBookPro14,2 Devices: ["internalTrackpad2:144115188092633088:16777216"] Multitouch Configuration: [{"gid":{"gesture":"threeClick","appId":""},"r":{"type":3,"action":300}},{"gid":{"gesture":"threeTap","appId":""},"r":{"type":3,"action":300}}] | tap-to-click | !secondaryClick

[rxhanson]

Delete the app (cmd+option+delete in Finder) and reinstall from a fresh download.

I’m working on a fix that doesn’t involve forcing the user to do this.

[hjrrockies]

Thanks a ton for the fast feedback!

[hjrrockies]

Just an update: I am still seeing this issue after multiple fresh installations and restarts. Let me know if there is any info I can give to help more.

[rxhanson]

Thanks for the update. Did you try this on v1.27.3?

[hjrrockies]

Yes, this is on 1.27.3.

[rxhanson]

Just wanted to update that I think I have a fix ready for this, just doing some more testing before I turn it into a release.

[FearlessHyena]

I have this exact issue while running Multitouch 1.27.4 on Monterey 12.3.1 so thanks for working on this 🙏

[rxhanson]

If you're still having this issue on 1.27.4, this might be due to the old helper application running from a previous install. If the MultitouchHelper process is running in Activity Monitor, quit that process and it should work properly. Let me know what you find.

[hjrrockies]

Just want to confirm that the newest version is working for me. Issue appears resolved.

[SocietasEvanescentes]

I'm having the same issue on an M1 Mac Mini.

Here's my debugging information:

Multitouch: 1.27.4 (159) macOS: Version 12.3.1 (Build 21E258) Model: Macmini9,1 Devices: ["unknown:288230376186445824:34734080","unknown:288230378502786399:2351074655","magicTrackpad2:216172782148583424:34799616"] Multitouch Configuration: [{"gid":{"gesture":"threeTap","appId":"com.microsoft.onenote.mac"},"r":{"focus":false,"type":1,"keyCode":78,"modifierFlags":1048576}},{"gid":{"gesture":"fourTap","appId":"com.microsoft.onenote.mac"},"r":{"focus":false,"type":1,"keyCode":29,"modifierFlags":1048576}},{"gid":{"gesture":"threeTap","appId":"com.microsoft.edgemac.Dev"},"r":{"focus":false,"type":1,"keyCode":17,"modifierFlags":1048576}},{"gid":{"gesture":"fourTap","appId":"com.microsoft.edgemac.Dev"},"r":{"focus":false,"type":1,"keyCode":13,"modifierFlags":1048576}},{"gid":{"gesture":"threeSwipeLeft","appId":"com.apple.Safari"},"r":{"focus":false,"type":1,"keyCode":48,"modifierFlags":393216}},{"gid":{"gesture":"threeSwipeRight","appId":"com.apple.Safari"},"r":{"focus":false,"type":1,"keyCode":48,"modifierFlags":262144}},{"gid":{"gesture":"fourTap","appId":"com.apple.Safari"},"r":{"focus":false,"type":1,"keyCode":13,"modifierFlags":1048576}},{"gid":{"gesture":"threeForce","appId":""},"r":{"type":2,"action":200}},{"gid":{"gesture":"oneClickTopLeft","appId":""},"r":{"type":2,"action":202}},{"gid":{"gesture":"oneClickTopRight","appId":""},"r":{"type":2,"action":201}},{"gid":{"gesture":"threeSwipeLeft","appId":"com.microsoft.edgemac.Dev"},"r":{"focus":false,"type":1,"keyCode":48,"modifierFlags":393216}},{"gid":{"gesture":"threeSwipeRight","appId":"com.microsoft.edgemac.Dev"},"r":{"focus":false,"type":1,"keyCode":48,"modifierFlags":262144}}] | tap-to-click

[rxhanson]

@Rex501st is the MultitouchHelper process running? If so, try quitting that process and let me know if you still have the issue.

[SocietasEvanescentes]

@Rex501st is the MultitouchHelper process running? If so, try quitting that process and let me know if you still have the issue.

Unfortunately, it does not show in activity monitor. I'm not sure what's causing the issue, but I have the same problem as the OP, where it happens via sleep and wake. I can send more diagnostic information if needed

[rxhanson]

@Rex501st there is one adjustment that I already have plans to make regarding this issue, but it'll be a little bit before I get the release out the door. In the meantime, it would help if you wanted to capture logs. For this issue, the way to do it is:

1. Open Console.app
2. Select Action > Include Info Messages in the menu
3. Type com-brassmonkery-Multitouch in the search bar
4. Click Start

Leave that running when you put your Mac to sleep and wake. Then attach the logs here.

[SocietasEvanescentes]

@Rex501st there is one adjustment that I already have plans to make regarding this issue, but it'll be a little bit before I get the release out the door. In the meantime, it would help if you wanted to capture logs. For this issue, the way to do it is:

1. Open Console.app
2. Select Action > Include Info Messages in the menu
3. Type com-brassmonkery-Multitouch in the search bar
4. Click Start

Leave that running when you put your Mac to sleep and wake. Then attach the logs here.

Apologies for the late reply, I've tried to replicate this behavior for the last 4 days, and I am unable to.

[timlance]

Since getting an M2 MacBook Air this behavior appears after almost every wake from sleep. I have had the 'Restart on wake' option enabled.

[rxhanson]

I will be pushing out a fix for the wake issue this week

[timlance]

Nice!