Hi,

I'm trying to create a custom RustDesk client, and during installation, this client should automatically be assigned to a specific device group.

However, when I install the client on a computer, it shows up in the Devices section, but it doesn't get assigned to any group. The same goes for other parameters I expected to be applied.

Is there something I'm missing or doing wrong?

Thanks in advance!

Sep 25 '25 09:09 hack-the-void

Did you see device name on device list?

Sep 25 '25 09:09 rustdesk

You need to confirm if api settings is correct.

https://github.com/rustdesk/rustdesk/wiki/FAQ#connection-log-or-device-name-on-devices-page-of-web-console-is-empty

Sep 25 '25 09:09 rustdesk

Yes, we use "https://rustdesk.domain.fr" and no device name on device list.

Sep 25 '25 09:09 hack-the-void

Yes, we use "rustdesk.domain.fr" and no device name on device list.

So it is api setting incorrect.

please follow https://github.com/rustdesk/rustdesk/wiki/FAQ#connection-log-or-device-name-on-devices-page-of-web-console-is-empty

Sep 25 '25 09:09 rustdesk

Could you tell me where i can change the api port please. I am no't the one who put it in place..

Sep 25 '25 12:09 hack-the-void

Go to the custom client page, edit below

save and generate new custom client

You should read https://github.com/rustdesk/rustdesk/wiki/FAQ#connection-log-or-device-name-on-devices-page-of-web-console-is-empty carefully

if you still do not know how to change, please paste your screenshot of the custom client (including the browser address bar), we can tell what value to be changed to.

Sep 25 '25 14:09 rustdesk

i've done this but same problem Thank for you help btw !

Sep 25 '25 15:09 hack-the-void

Please do not use 21114 port with https. This link https://github.com/rustdesk/rustdesk/wiki/FAQ#connection-log-or-device-name-on-devices-page-of-web-console-is-empty has mentioned this.

Sep 25 '25 15:09 rustdesk

Please change 21114 (https) port to any other port if you do not like 443.

Sep 25 '25 15:09 rustdesk

If you still want to use 21114 for https, please add this option to custom client https://rustdesk.com/docs/en/self-host/client-configuration/advanced-settings/#allow-https-21114

Sep 25 '25 15:09 rustdesk

Problem with custom client and parameters

if you still do not know how to change, please paste your screenshot of the custom client (including the browser address bar), we can tell what value to be changed to.