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RStudio Connect login error

Open l-magnificence opened this issue 3 years ago • 17 comments

Hi, when I use my google account to log in RStudio Connect, it occurs errors: image How to solve it?

l-magnificence avatar Mar 21 '22 08:03 l-magnificence

Are you talking about this url https://bookdown.org/connect/ to connect to https://bookdown.org publishing interface ?

cderv avatar Mar 21 '22 14:03 cderv

Are you talking about this url https://bookdown.org/connect/ to connect to https://bookdown.org publishing interface ?

Yes

l-magnificence avatar Mar 21 '22 14:03 l-magnificence

Did you retry today already ? It works for me so it is not a global server issue.

If it still doesn't work, I will need to pass to another team with your details that you can send me to my work email [email protected]

Thanks

cderv avatar Mar 21 '22 16:03 cderv

Did you retry today already ? It works for me so it is not a global server issue.

If it still doesn't work, I will need to pass to another team with your details that you can send me to my work email [email protected]

Thanks

It still doesn't work. what details do you want?

l-magnificence avatar Mar 22 '22 05:03 l-magnificence

I think I need at least the account email you are trying to connect with. If the admin needs something more I'll reach out.

cderv avatar Mar 22 '22 09:03 cderv

I think I need at least the account email you are trying to connect with. If the admin needs something more I'll reach out.

This is my account email [email protected], thank you! I also send a message to your work email.

l-magnificence avatar Mar 22 '22 10:03 l-magnificence

Hello @l-magnificence , quick update to say that I transfered internally for some specialist to look into that. I'll come back to you as soon as I have more information. thanks for your patience.

cderv avatar Mar 29 '22 14:03 cderv

Hello @l-magnificence do you still have issues with this ? Thanks

cderv avatar Apr 13 '22 12:04 cderv

Hello @l-magnificence do you still have issues with this ? Thanks

Yes, it still can't log in.

l-magnificence avatar Apr 13 '22 12:04 l-magnificence

Do you know how to open the JavaScript console of your web browser? It depends on what your browser is, but usually you may right-click on the page and click "Inspect". When the console is open, try to log in again, and see if there are any errors in the console.

yihui avatar Apr 13 '22 14:04 yihui

Is this?

image

l-magnificence avatar Apr 13 '22 14:04 l-magnificence

Yes, but unfortunately I don't understand the errors.

yihui avatar Apr 13 '22 14:04 yihui

I am still waiting some feedback from the admin team of the server.

cderv avatar Apr 13 '22 15:04 cderv

I'm encountering the same issue on multiple devices (different desktops, phone, various browsers). Same error code in dev mode as above. Any updates on this one?

Sean-Francis-GitHub avatar Apr 18 '24 23:04 Sean-Francis-GitHub

Hi @Sean-Francis-GitHub, is this happening on bookdown.org too ?

Can you send me an email ([email protected]) with your account name and email so that we can check what is going on ?

cderv avatar Apr 22 '24 21:04 cderv