rodolfoBee
rodolfoBee
unfortunately not, all the context I have is added to this ticket and to the internal jira ticket.
Surfacing the message in the UI will be helpful.
@brianthi This is a blocking issue for users with recent Jira Server versions, do you have an ETA or a workaround?
@malwilley @brianthi we received a couple of requests this week regarding this issue. Is there a new update on it?
@ceorourke Marking the issue as `Archive until escalating` option and then escalating it does trigger the alert. Marking as archived until it affects a certain number of users or by...
@ceorourke @leedongwei , can you confirm the expected behaviour above?
@ceorourke In that case, the UI should not set the issue as "Escalated" in the activity tab and "Escalating" in the issues feed after the "Archive until it happens once"...
@ceorourke another user has reported the [same issue here](https://sentry.zendesk.com/agent/tickets/164935).
@souredoutlook another customer reported the issue via Slack. In addition to what Lingvistion mentioned, users expect the transition from "Archived" to "Escalated" to trigger an alert. Also, if this is...
Another user affected by this issue [here](https://sentry.zendesk.com/agent/tickets/170291)