[BUG] When start the internal player error HRESULT: [0x887A0005]

[ericvanvoorthuizen]

Describe the bug When start the internal player an error occured. HRESULT: [0x887A0005], Message: [The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

To Reproduce Steps to reproduce the behavior:

1. Play any stream with the Watch button
2. See RaceControl.log

Expected behavior Play stream with internal player

Screenshots

Desktop (please complete the following information): see MC.txt

F1TV account

• Subscription type = Pro
• Country = NL
• Using VPN or proxy? No

Additional context MC.txt RaceControl.log

[Spexxel]

Is this an issue since one of the recent updates (has it worked before) or is this the first time using Race Control?

[ericvanvoorthuizen]

used RaceControl 2 weeks ago for the first time on this device with 2.6.1 and on 2.6.2 issue is also present. Don't tested it with older versions though.

[SuRGeoNix]

It looks like a GPU(there are two of them, might uses the Intel instead of Philips)/DirectX issue. Can you provide a Flyleaf.log if you have one?

[Spexxel]

There is only one GPU as far I could see in the MC.log. The philips one is the monitor

Graphics
		Monitor
			Name	Philips FTV on Intel HD Graphics
			Current Resolution	1280x720 pixels
			Work Resolution	1280x680 pixels
			State	Enabled, Primary
			Monitor Width	1920
			Monitor Height	1080
			Monitor BPP	32 bits per pixel
			Monitor Frequency	60 Hz
			Device	\\.\DISPLAY1\Monitor0
		Intel HD Graphics
			Manufacturer	Intel
			Model	HD Graphics
			Device ID	8086-0046
			Revision	19
			Subvendor	ASRock (1849)
			Current Performance Level	Level 0
			Driver version	8.15.10.2900
				Count of performance levels : 1
					Level 1 - "Perf Level 0"

[SuRGeoNix]

True, my mistake. Do you have issue with other players? Can you try update your GPU drivers?

[Spexxel]

If I am to believe the MC.log there are also quite a lot on Windows updates which failed to install. Might just try and update that too while you are at it

[ericvanvoorthuizen]

No issues with VLC, MPV players within RaceControl.

Windows is fully updated. Windows update errors are just history when update failed for some reason.

Now installing 21H2, just to be sure.

Op za 26 mrt. 2022 20:19 schreef Khaak @.***>:

If I am to believe the MC.log there are also quite a lot on Windows updates which failed to install. Might just try and update that too while you are at it

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[ericvanvoorthuizen]

On Windows 10 21H2 same issue is occuring

[SuRGeoNix]

Sorry for the late replay, this is an old GPU and unfortunately will not be supported by the internal player. It is possible that it will work by improving the fall back to WARP device but it will still have some issues. You can find more details here