otrs-gi-rest-php
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rkaldung
Using ((OTRS)) Community Edition Generic Interface from PHP
Using the Generic Interface REST of the ((OTRS)) Community Edition with PHP
Requirements
- ((OTRS)) Community Edition version 6
- PHP 7.x with composer
Prepare your ticket system
First, download the web service configuration from GitHub. Navigate as an admin to Admin => Web Service Management => Add Web Service => Import web service. Enter a name for the web service. I suggest to use GenericTicketConnectorREST because this is used in the example.
Install example client
Clone this repository and run composer update to add the Unirest library:
$ git clone https://github.com/rkaldung/otrs-gi-rest-php.git php-rest-client
$ cd php-rest-client
$ composer update
Prepare the client
Edit client.php and complete the baseURL and configure FQDN, web service name and valid agent credentials.
Run you client
Your client is ready to go and can be executed by php client.php
Misc
An introduction for the Generic Interface for the latest ((OTRS)) Community Editon is available in the online manual.
The default operations TicketCreate and TicketUpdate are not able to send a new article via e-mail. For this use case you could install the free add-on Znuny4OTRS-GIArticleSend.
rkaldung